Kaizen - Gilbert
In operation 12 years.
At Kaizen Collision Center, we pride ourselves on the quality of our work and customer service. From the individual who does your repair estimate, to the pro artist that paints your vehicle, our staff members are perfectionists that give every car a special treat. Such professionalism will provide unparalleled peace of mind whenever you need repair work on your damaged vehicle. With certifications for collision repairs from 30+ major vehicle manufacturers, you can count on Kaizen Collision Center to repair your car right the first time. We always pay attention to tiny details throughout the process to ensure 100% customer satisfaction. Our Gilbert, AZ, collision repair center is at 250 N Pasadena St, Gilbert, AZ, 85233, between Ground Zero Plumbing & AC and Arizona State Masonry. If you’ve experienced a car accident, or need a proper repair or maintenance check, don’t hesitate to call us at (480) 545-0870 to get a detailed estimate of your repair costs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 2.5/5.0 -
I would being they do Tesla, and one person Elizabeth did finally get things going. Otherwise no because of lack of communication
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I called in multiple times for updates and 5 times I was told someone would call me back and not once did they ever call me back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good and professional work done to my Shelby. I'm one happy customer and I recommend Kaizen.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Absolutely horrible service. Car took twice what was quoted to get fixed. Staff are rude and can’t keep their word. Was told dozens of times we’d get called back and never did. Got told our car would be done day after day for a straight week. When the shop couldn’t complete the repairs in a timely manner, they refused to release my vehicle. On the final day I finally got my car back, they were even late for the drop off. The reason I am filling out this review is because I got a bunch of texts today, a full week after I picked up my car, thanking me for picking up my car and asking for a review. Talk about a mess. I can’t put into words how absolutely horrendous my experience with Kaizen Collision Center was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Turned out great!
Customer Service - 5.0/5.0 -
Awesome customer service!!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
My tire pressure light was on. The new tire that was put on needed more air
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I think the end product (collision repair) was great.
Repair Quality - 5.0/5.0 -
Everything Looks great!
Customer Service - 3.0/5.0 -
I didn't receive return phone calls on some of my questions by Naomi. Also, in the beginning the person who was supposed to help me through the process never kept in touch. To make matters worse. The original person who took the quote was no longer there. Very confusing.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, excellent communication!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
Could have provided updates as to progress that was being accomplished.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing, very helpful and quick.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Theres some panel gaps around where the hood and fenders meet (hood is slightly higer than the fender) but overall not terribly out of spec. Both headlights were way out of spec and needed to be leveled and aligned when i got home. Both were pointing up about 40 degrees and blinded any oncoming driver.
Customer Service - 2.5/5.0 -
Nikki really pulled the ship onto the right course within the last few weeks of the repair process, but ultimately experience as a whole was pretty rocky. The completion date was pushed out 3 times from the first estimate. This is understandable as the estimate is just that, but the way it was done is what I found to be unsatisfactory. To illustrate my frustration, take this example. The vehicle was said to be done on a Friday. I would call on Thursday evening having to ask for an update to see if we are still on track only to find out that the car was going to be pushed back another week. If I hadn't taken the initiative to call, what would happen if I just showed up at the shop on Friday? Id be SOL and told the car isn't ready, having wasted time and money and energy to get there. This happened multiple times to the point where I had to insist on more regular status updates which Nikki graciously provided. Regular updates should be the normal, not the exception. I do appreciate that Kaizen picked up the final few days of my rental car, that was good customer service.
Returned Clean
My Experience - 5.0/5.0 -
Naomi went above and beyond to help us and was also so kind when we were looking for updates! We will recommend Kaizen to everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly staff! Fast service! Made sure i was satisfied#
Customer Service - 5.0/5.0 -
Very friendly staff! Fast service! Made sure i was satisfied