Kaizen - Gilbert
In operation 12 years.
At Kaizen Collision Center, we pride ourselves on the quality of our work and customer service. From the individual who does your repair estimate, to the pro artist that paints your vehicle, our staff members are perfectionists that give every car a special treat. Such professionalism will provide unparalleled peace of mind whenever you need repair work on your damaged vehicle. With certifications for collision repairs from 30+ major vehicle manufacturers, you can count on Kaizen Collision Center to repair your car right the first time. We always pay attention to tiny details throughout the process to ensure 100% customer satisfaction. Our Gilbert, AZ, collision repair center is at 250 N Pasadena St, Gilbert, AZ, 85233, between Ground Zero Plumbing & AC and Arizona State Masonry. If you’ve experienced a car accident, or need a proper repair or maintenance check, don’t hesitate to call us at (480) 545-0870 to get a detailed estimate of your repair costs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very friendly and knowledgeable. They did a great job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were friendly and very trustworthy
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleasant, I had a little problem with a raddle on the driverside in the back so I called once i got home they had me come back so we took it for a ride and he knew just what the problem was and the problem was resolved Im pleased
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Drivers window side I can hear the wind blowing outside of the car but not on the passengers side so that's not the way it should be
Customer Service - 4.5/5.0 -
Had to bring the car in twice had vibration but that has been taken care of
Returned Clean
My Experience - 5.0/5.0 -
Smooth transaction, my car was in good hands!! From the moment I had the car inspected for the damages to the delivery of the finished product! My car looks like nothing ever happened! The team at Kaizen Collision are very knowledgeable in Tesla’s models.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen did an awesome job. They had my car back to me in less than a week of having it, after my car accident. Very friendly staff and eager to help and make you feel like your somebody.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality seems great to me . Everyone I spoke to was professional and friendly, all work was done as quoted Both in estimates for repair time and cost ... What more can you ask for??
My Experience - 5.0/5.0 -
Car looks great and I am so relieved! Aaron was professional and a pleasure to work with. He also was very sensitive in reference to COVID-19. As a high risk, I appreciated his efforts to deliver a clean and hopefully risk-free vehicle to me. Tank you Aaron and Kaizen Collision
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car look brand new, the company took their time working on my car which that’s amazing!
Customer Service - 1.5/5.0 -
The lady I spoke to was rude because I called two days in the row and her comment was didn’t we just go over this yesterday. all I was doing is what my insurance told me to do
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
depends on how our discussion goes for the repair issues I listed.
Repair Quality - 1.0/5.0 -
I scheduled between 8-8:30 am to pick my car up and no one was avalilable for an inspection. I was told the passenger front window was fixed but it is not. There are paint chips on the passenger side front column, that I do not recall being there, in line with the fender which was replaced. I am interested in seeing the "intake" pictures to see if they are pre-existing or not. The drivers side door makes a "slapping"/"smacking" sound when closed. Front hood paint does not look smooth and does not match the texture of the other painted surfaces, looks "wavy". Very rough start to the process as well, I knew the parts would take a while, no problem there. I was expecting the level of service I was told to expect when my car was delivered to your shop. The service level feel way short, as I mentioned to the shop manager, the receptionist who answers the phones did not return calls when she said and did not have other people return calls when promised. Naomi seemed to take charge later on in the process and was empathetic and good about communication. Aaron was good toward the end about communication as well. Thank you to them for their help. Overall, not satisfied with some of the repair work as noted above.
Customer Service - 2.5/5.0 -
Were it not for Naomi and Aaron toward the end this would be a zero.