Kaizen - Gilbert
In operation 12 years.
At Kaizen Collision Center, we pride ourselves on the quality of our work and customer service. From the individual who does your repair estimate, to the pro artist that paints your vehicle, our staff members are perfectionists that give every car a special treat. Such professionalism will provide unparalleled peace of mind whenever you need repair work on your damaged vehicle. With certifications for collision repairs from 30+ major vehicle manufacturers, you can count on Kaizen Collision Center to repair your car right the first time. We always pay attention to tiny details throughout the process to ensure 100% customer satisfaction. Our Gilbert, AZ, collision repair center is at 250 N Pasadena St, Gilbert, AZ, 85233, between Ground Zero Plumbing & AC and Arizona State Masonry. If you’ve experienced a car accident, or need a proper repair or maintenance check, don’t hesitate to call us at (480) 545-0870 to get a detailed estimate of your repair costs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Both Jaden and the blonde lady at the front desk were very kind and professional. Jaden went above and beyond for me.
Returned Clean
My Experience - 5.0/5.0 -
Above and beyond service from the staff and communication
My Experience - 5.0/5.0 -
They made it easy, professional and all kinds of amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
They made it easy and truly cared.
Returned Clean
My Experience - 5.0/5.0 -
Appreciate being kept up to date. Liked the texts updates.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
I had a gas leak that was caused from the wreck and a air conditioning issue also caused from the car wreck that I brought up before and after work was completed. The gas leak they said wasn't something he would fix and when I tried to discuss theac issue the guy said it's not his fault and showed me out the door telling me to just take the car to the Dodge dealership which I did who is also now fixing my car because you guys wouldn't do all of my work. Such a disappointment.
Customer Service - 3.0/5.0 -
Told me to just take my car to the Dodge dealership because they didn't want to address all of the issues I had wrong.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was great! Great work done on my vehicle. Made the process very easy. I was referred to them by a friend and I am so happy with their work.
Likely to Recommend - 5.0/5.0 -
I was referred to them! And I get why :) So I absolutely will be referring anyone I know in need of their services.
Repair Quality - 5.0/5.0 -
Top Tier. I was referred to them by a co-worker actually. He was very happy with their work and referred me. Well word of mouth is it! I am so happy I went with them. All the staff are wonderful. They are just friendly and professional. They walked me through the process and advised me on what to do in a way that looked out for my best interest. They were responsive and kept me up to date during the entire process. Plus the work was done much faster than I was expecting which was a great bonus! They got the replacement parts order and got to work!
Customer Service - 5.0/5.0 -
Warm. Friendly. Professional. Competent! They truly seem to all be happy with their workplace. Everyone was just chatting and working. They were responsive. Followed up and kept me updated the entire process. Stellar customer service. It's why I rated a 10. You can't fake people who are happy with their workplace and are just chill people.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend! Especially since I would like to go back and get other repairs (if the funds are available for it).
Repair Quality - 5.0/5.0 -
Looks brand new! The nice people at Kaizen were amazing and helpful! I can’t stop looking at my car haha
Customer Service - 5.0/5.0 -
The customer service was amazing! They were very nice and helpful! Carolyn and Jaden were great people and I appreciated their help!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Body work came out good, but got the car back on empty when i dropped it off with over half a tank and having trouble starting now. Dash cam was disconnected….definitely fishy.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team did an amazing job with the repairs. I am absolutely appreciative of both the work of Jayden and Carolyn and making sure I was well taken care of throughout the entire process. I cannot thank them enough for everything they did and I will certainly be using this company again for future repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick turnaround. Excellent service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carolyn and Jayden were amazing to work with! They made the whole experience amazing and everything was so easy thanks to their help through the process.
My Experience - 5.0/5.0 -
Very pleased with the work done on my car. The company employees were professional, friendly and again did a great job. My car was done ahead of the pick up date they had given me. I would definitely give them a 10 out of 10.
My Experience - 5.0/5.0 -
Very professional and very friendly
Likely to Recommend - 5.0/5.0 -
I would definitely recommend your company
Repair Quality - 5.0/5.0 -
Very friendly, professional, and excellent body work
Customer Service - 5.0/5.0 -
Excellent and very friendly would come back again
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very friendly and made sure that I understood what was going on throughout the process. Very nice staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really appreciate the wonderful service!
Customer Service - 5.0/5.0 -
So wonderful
Returned Clean
Likely to Recommend - 0.5/5.0 -
I could not recommend considering my experience.
Repair Quality - 0.5/5.0 -
Vehicle was returned with steering wheel off set to a degree it was upside down with wheels straight. Right turn signal remained on when used until it was turned off manually. The tire slip light remained on and it was difficult to turn wheels when turning wheels to park in parking space. When James’s at Kaizen was notified of problems I was told to go somewhere else for repairs because I would pay more money for third party if I were to use Kaizen. Mechanic fees were charged but the work was not complete.
Customer Service - 0.5/5.0 -
Carolyn was wonderful, however, I was caught between someone getting fired and the new guy who was left frustrated and uninterested in cleaning up issues with previous customers like myself.