Kaizen - Loveland
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
In a heartbeat.
Repair Quality - 5.0/5.0 -
very good work and very knowledgeable employees
Customer Service - 5.0/5.0 -
very good at keeping us informed and very prompt at checking us in and out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Originally it was suppose to be completed on 3/23, but because of additional parts needed, the expected date of completion changed to 3/30. They completed it on 3/27, so early compared to 2nd date, late compared to first date.
My Experience - 5.0/5.0 -
Exceeded my expectations by far Completed work one day ahead of schedule. Frequent text messages all week keep me abreast of the work status. Friendly caring people. The extra touch of the door repair gives them an A plus and some! Highly recommended.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will never go back and I will not send anyone I know there. The sales rep was rude and the manager lied to my face. I called my insurance while talking to the manager to find out the lie.
Repair Quality - 0.5/5.0 -
First off I am still waiting to get my hitch replaced. My initial repair estimate was to fix my bumper and receiver. The bumper was replaced and my receiver was considered not damaged. I argued with them for about 2 hours about my hitch not being straight. The guy told me it was they don't like to send in extra damage to the initial estimate because it makes their company look bad. After arguing I finally got them to admit my hitch was bent and they wrote an IOU on my recept for when I paid. Which as of 19 Mar 2023 I still have not received this part. I am completely disappointed in this company and I will never go back to them. I do not feel my truck was completely repaired.
Customer Service - 0.5/5.0 -
I have called them multiple times trying to get an update on my part I am still waiting for. They aren't giving me a direct answer. Feel like since I have paid already that they are in no hurry.
My Experience - 5.0/5.0 -
Communication was great and Kaizen was able to repair my older vehicle at a reasonable price. Dillon was especially helpful and called several times for my input. Would recommend to others!
My Experience - 5.0/5.0 -
Absolutely Amazing service from start to finish. I highly recommend Kaizen!
My Experience - 5.0/5.0 -
I couldn’t be happier with the service and the repairs are impeccable. Wonderful surprise to have my car cleaned beautifully leaving a wonderful fragrance inside. I will recommend you to family and friends. Thank you
Likely to Recommend - 5.0/5.0 -
Absolutely will recommend your shop
Repair Quality - 5.0/5.0 -
Quality of repair is fantastic we are very pleased work is much better than we expected!
Customer Service - 5.0/5.0 -
Very helpful questions answered quickly and professionally.
My Experience - 5.0/5.0 -
Kaizen kept me apprised of progress on my car and we’re polite, professional, and thorough. The work they did turned out great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at Kaizen did an amazing job and I’m very appreciative of their hard work. Thank you so much
My Experience - 5.0/5.0 -
I did a double take when I saw my Kia. My eyes went to my plate to make sure it was mine. It looks great, my grandson, he's 19, agreed. Impressive work. Thank you. Kuddos for a job well done. I'll remember Kaizen Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Some of the delay was not their fault. Their estimate was reasonable.
Repair Quality - 2.5/5.0 -
It took much too long.
Customer Service - 3.5/5.0 -
They updated sometimes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sona was GREAT to work with !
Customer Service - 5.0/5.0 -
Again Sona was GREAT !
Returned Clean
My Experience - 5.0/5.0 -
Car looks amazing. Better than the day I drove it off the lot. There were delays but the service was good and I am satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
exceptional office staff, beautiful repair, detailing the best
Customer Service - 5.0/5.0 -
All just the best
Returned Clean
Likely to Recommend - 0.5/5.0 -
Get ready because this story has nothing to do with our FJ Cruiser's repair to damages caused by a side swipe in mall town in Texas on 2/17/2022. My feelings or reasoning for the grade has way more to do with a second vehicle accident to our 2013 Infinity that ultimately Kaizen refused to work on. This accident happened on 12/21/2022. When I spoke with Travelers and we agreed that it would be nice to have both vehicles at the same repair facility. So, on 12/22 or 23, I contacted Kaizen to give them the Travelers claim number and explain that the Infinity was at Scott's Towing and Auto Recovery on the north side of Ft Collins and would have to be towed down to Kaizen. I was informed, that Kaizen did not do the towing, but they would have the towing company Kaizen worked with call me to set up the towing. I did get a call from A towing company on 12/30 saying they would pick up the Infinity either that day or on 1/3/23. Long story short here, the vehicle never got picked up and I believe it was on 1/6 I called Kaizen and was emphatically told that Kaizen has nothing to do with towing. When I called my Travelers Contact, he told me that Kaizen is contracted to handle the towing, but now Kaizen is refusing to take the vehicle in. WOW!! At that point about after about 17 calendar days of delay, I made the decision to get the Infinity to different repair facility (What a Blessing). I contacted the other facility on 01/10 and they had the Infinity towed to their facility the next day and within 2 days gave me a completion date of 02/07/2023. I got progress updates every other day until completion. They did beautiful work and it was ready 4 days early, which was actually 3 days before the FJ was to go in at Kaezen.
Repair Quality - 3.0/5.0 -
The quality of repair is great, but the time to repair was poor.
Customer Service - 4.0/5.0 -
The face to face or direct contact was good, but the overall ability to make me feel like Kaizen's only customer was poor.