Kaizen - Loveland
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks good as new
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were super fast and clearly did a great job. Confident they did everything exactly right
Customer Service - 5.0/5.0 -
Nice folk, quick too
Returned Clean
My Experience - 5.0/5.0 -
Kristen is great to work with, and my car looks new again. I will recommend you to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work!
Customer Service - 5.0/5.0 -
Kristen, the best.
My Experience - 5.0/5.0 -
Car was finished a day ahead of expected finish. Looksgood. Krista was very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Krista was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good
Returned Clean
My Experience - 5.0/5.0 -
Beautiful job! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Steve and the staff were excellent to work with. The service was outstanding and the repairs were accomplished in a timely manner, and we are more than satisfied with the restoration. Thank you.
Likely to Recommend - 5.0/5.0 -
Because of the cost and the excellent service, we would be happy to recommend Kaizen.
Repair Quality - 5.0/5.0 -
We are more than satisfied with the repair work on our vehicle. Steven and Krista gave great customer service, and Steven especially was very helpful. The estimate and the final bill were more than $500 below another competitor. Thanks to all for a job well done.
Customer Service - 5.0/5.0 -
Already gave high marks for customer service on my previous comments.
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the care they took to keep me informed as they worked on my vehicle and my car looked great once they finished. They even washed my car! Very friendly staff, too.
Likely to Recommend - 5.0/5.0 -
I hope that I don't need them again but I am happy to know that they are out there if I do!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Every person I spoke to during this process were very nice, knowledgeable and informative. Especially the person at the front desk.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you all so much! Your Customer Service exceeded my expectations. The repairs to the car were done incredibly well. Overall, I am very happy with your work and your Customer Service.
Likely to Recommend - 5.0/5.0 -
I just recommended my sister in law!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Outstanding!!
Likely to Recommend - 0.5/5.0 -
The worst and the underhandedness & lack of communication was unacceptable.
Repair Quality - 1.0/5.0 -
When we got the estimate we were told it would take 2 days for the repair. We dropped it off on Monday, 12/15. I had to call on Friday, 12/19 to see if it was ready yet. I was told it was ready early, it wasn't supposed to be done until Tuesday. I was never called and updated about anything with the repair, so this was news to me. Also, when we talked to Steven initially about the repair, we expressed concern that the insurance company wanted to total the car. We were worried about the amount of the repair going over the 75 percent of the car value. When we brought the car in for repair, the estimate was $1918.12, so we knew we were OK with the repair. When we picked up the car, many extra parts had been replaced WITHOUT our knowledge and the total ended up at $3852.23. DOUBLE THE ESTIMATE! I know when you get into a repair more parts are often needed, but to double the estimate without even a phone call is ABSURD! A classic bait & switch! Also, when we were told the car was done and ready for pickup, it was a lie. The car was NOT completed. There was a glaring hole in the front bumper where a piece was missing. Only after inquiring about it, I was told the part was on order and it would be 4-6 weeks before it came in. I was then told I had to pay the full amount I owed to get the car released even though it wasn't completed! Steven then tried to gaslight me by saying this was fine as he had a vehicle that was worth $80,000 and he would be fine with it. He said if he would be fine with his vehicle being treated like this, I should be more than happy with my lesser vehicle being treated like this. I will MOST CERTAINLY NOT be returning if I need any more work in the future. I will be surprised if the facility calls me when the part is actually in as they already have all their money!
Customer Service - 1.0/5.0 -
When we got the estimate we were told it would take 2 days for the repair. We dropped it off on Monday, 12/15. I had to call on Friday, 12/19 to see if it was ready yet. I was told it was ready early, it wasn't supposed to be done until Tuesday. I was never called and updated about anything with the repair, so this was news to me. Also, when we talked to Steven initially about the repair, we expressed concern that the insurance company wanted to total the car. We were worried about the amount of the repair going over the 75 percent of the car value. When we brought the car in for repair, the estimate was $1918.12, so we knew we were OK with the repair. When we picked up the car, many extra parts had been replaced WITHOUT our knowledge and the total ended up at $3852.23. DOUBLE THE ESTIMATE! I know when you get into a repair more parts are often needed, but to double the estimate without even a phone call is ABSURD! A classic bait & switch! Also, when we were told the car was done and ready for pickup, it was a lie. The car was NOT completed. There was a glaring hole in the front bumper where a piece was missing. Only after inquiring about it, I was told the part was on order and it would be 4-6 weeks before it came in. I was then told I had to pay the full amount I owed to get the car released even though it wasn't completed! Steven then tried to gaslight me by saying this was fine as he had a vehicle that was worth $80,000 and he would be fine with it. He said if he would be fine with his vehicle being treated like this, I should be more than happy with my lesser vehicle being treated like this. I will MOST CERTAINLY NOT be returning if I need any more work in the future. I will be surprised if the facility calls me when the part is actually in as they already have all their money!
Returned Clean
My Experience - 5.0/5.0 -
Job well done,👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done
Customer Service - 5.0/5.0 -
Job well done