Kaizen - Northglenn West
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. My car looks great. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing communication! Great staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
As previously mentioned, there have been no issues with the work itself, so from that perspective, I'd give a 10. But we weren't happy with the overall process. We were told five days during the quote process, but when we dropped it off, we were told 2-3 weeks. This felt deceptive to us so that we'd agree to work with you. We also didn't receive any updates on the car until 4-5 days after we dropped it off. Lastly, this first update that was 4-5 days later was just to tell us that our car was currently being disassembled. We had a scheduled appointment to drop it off on a Monday, and I don't really understand why if the car wasn't going to be worked on for a handful of days. Those additional days where the car was just sitting there was money we had to pay for a rental car. It would have been nice to schedule our drop-off for a time it could actually be started on.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
It took us awhile to get any updates on the status of the car. When we dropped it off, we were told we'd get near daily updates, but we didn't hear anything for a few days, and only then when we called ourselves asking for an update. After those first few days, it got much better.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Drove the car most of the day every thing looks good. Thank you guys
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The communication before I dropped off the car was just a little frustrating. Plus it took forever to even get the car in for a quote. I understand, but we were without a car for a month waiting. We knew we would need the rental for when the car was being fixed. Also, the quote went from $1800 to over $6000 and I was not made aware of this.
Customer Service - 4.0/5.0 -
Once we were finally there, better!
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and consistent updates, specially Alexis very pleasant and friendly easy to talk to , and helpful. Thank you for your great service 👍
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I am very satisfied from the service I granted by kaizen,specially the professional and friendly approach of the front desk was Awesome,thank you for your great service.
Customer Service - 4.5/5.0 -
I am very satisfied from the service I granted by kaizen,specially the professional and friendly approach of the front desk was Awesome,thank you for your great service.
Returned Clean
My Experience - 5.0/5.0 -
Fast service, kept me informed on status of my vehicle. Friendly staff, even tolerated my oddness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Beautiful end result. Helpful updates. Everyone was so polite. Thanks so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent in all ways except that I was told it would take five days, then 14 days, and it ended up taking 10 days.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kaizen Northglenn West went above and beyond on the body repair of my Tundra. I felt like I was driving a new truck off the dealership lot. Also when they finish you get a completely detailed truck inside and out! Will highly recommend this bodyshop to anyone!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They definitely took care of my truck and made it beautiful again.
Customer Service - 5.0/5.0 -
They kept me fully informed in person, on the phone and or by text messages with all updates.
Likely to Recommend - 4.0/5.0 -
They is not much choice or competition
Repair Quality - 3.0/5.0 -
I am still waiting on a refund because you didn't credit me for my deposit I made at the Golden shop.
Customer Service - 3.0/5.0 -
The took a long time, some thing to do with getting parts.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you for everything.