Kaizen - Northglenn West
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
just got it back, but all seems to be done well. thank you
Customer Service - 5.0/5.0 -
Tara was great,
Returned Clean
My Experience - 5.0/5.0 -
Staff was friendly and I liked how they kept me updated through text on my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
I used this shop because it was part of the Dreams Restored program with my insurance. We had too many issues with communication, delays, and things like the horn not working for me to feel comfortable recommending them.
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
Communication was less timely than I would have liked. I learned that my repair was delayed in the middle of the morning I had been told it would be done when I had already taken off work to pick it up. They also ordered the wrong part which further delayed my repair and caused me to run out of car rental coverage on insurance, leaving us without a car for a week.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They estimated the time to work on the car. They were very close with the estimate. They called or texted us and kept us up to date . The staff was very friendly and kind
Customer Service - 5.0/5.0 -
The staff was excellent kind funny and friendly
My Experience - 0.0/5.0 -
I have damage to my car that wasn’t present when I brought it in. It looks like someone may have side swiped or opened a door into my car, there’s damage to the area around my trunk, and there’s damage to my dashboard on my passenger side
My Experience - 5.0/5.0 -
Great customer service. Tara and team kept us updated on progress of Ford Ranger. We would definitely recommend them.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
It took 2 months to get into the shop. During that time ALL parts should have been ordered, but we had to wait another week on a part. This is a hybrid. And when you unplug it and take it apart the secondary battery drains. That should be known. And that battery should be charged up and ready to go at pickup. Other than that, the work is excellent, the paint matches and communication with the shop was very good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great! Thanks
Customer Service - 5.0/5.0 -
I like the new receptionist Alexis i believe is her name. She was very prompt!
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
It took forever for repairs to be made. When I got my car back, the power steering wheel or power driving seat didn’t work and was pushed all the way back. None of them noticed while driving my car to call me and ask me?! Or that I wasn’t able to drive my car like that? I wasted my time going there and paying my deductible. Staff needs to be aware and communicate more effectively.
Customer Service - 3.0/5.0 -
She was communicative at first but it took forever for repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tara made all the difference. Great experience.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much for an amazing job on my car! Wow! It was even spotless when I picked it up!! Fantastic job! Highly recommend!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I spoke with several employees of Kaizen (at both Northglenn locations) and EVERYONE was super helpful, respectful and patient with me! State Farm was a hassle and made the process much longer and harder than it should’ve been. State Farm caused me anxiety for almost a full two weeks. My car was in limbo for almost two weeks and when speaking with an agent, they tried to say Kaizen refused my vehicle due to it not being drivable. My vehicle was drivable. Kaizen was awaiting the arrival of my my vehicle since the date of the accident. Finally I was stern enough to call out StateFarm on their BS and made my vehicle move from tow yard to Kaizen. My vehicle was drivable, what was the issue?!? I also don’t understand why StateFarm is attempting to charge me with full coverage insurance. I carry liability on my vehicle, however, I am not responsible for any full cover damage insurance. State Farm is responsible for ALL DAMAGES/RENTALS and CLAIMS against the incident caused by their client, including full coverage insurance (regardless of my liability coverage). Based off of the paperwork I signed with StateFarm and Enterprise, I am not liable for ANY charges! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not only did they do a wonderful job on fixing my vehicle but they are all so very helpful. The customer service aspect was astonishing at both Northglenn locations!
Customer Service - 5.0/5.0 -
Not only did they do a wonderful job on fixing my vehicle but they are all so very helpful. The customer service aspect was astonishing at both Northglenn locations!
Returned Clean
My Experience - 5.0/5.0 -
My vehicle looks brand new. Keeped me updated throughout the whole process and everyone was friendly
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The repair looks great; the only reason I didn't give a 10 was a few frustrations with the shop (nothing huge)
Customer Service - 3.5/5.0 -
When I asked a couple of questions on the process/timing, I got a bit of attitude from 1 woman who worked there. Mostly everyone was friendly though
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair turned out great and paint was matched perfectly. Kept me informed via text throughout the entire repair.
Customer Service - 5.0/5.0 -
Everyone was courteous and helpful.