Kniesel's Collision - Auburn
In operation 6 years.
Est. 1968, Kniesel’s Collision is a family-owned group of collision centers with 8 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and the Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job
Customer Service - 5.0/5.0 -
Tom is very good
Returned Clean
Likely to Recommend - 5.0/5.0 -
The work done looked good very happy with the results very much would recommend
Repair Quality - 5.0/5.0 -
Repairs look great and work was done fairly quick !
Customer Service - 5.0/5.0 -
Everyone was very friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Service, Highly Recommend
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great great service
Customer Service - 5.0/5.0 -
Personal friendly service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Supper flexible with getting my beemer in the shop and doing a great job. Thanks
Customer Service - 5.0/5.0 -
Supper flexible with getting my beemer in the shop and doing a great job. Thanks
Returned Clean
My Experience - 5.0/5.0 -
I dealt with both the Natomas and Auburn locations, and BOTH were extremely professional, courteous, and VERY customer service oriented. I was honestly blown away with how great the service and experience was throughout the whole repair. I was constantly provided with updates, and I was never in the dark about anything. Kniesels came highly rated and highly preferred, and it's rare that a company lives up to the expectations. Kniesels did more than that, both locations exceeded them. Also, I didn't expect that my Odyssey would come back clean, but WOW.. even the interior was vacuumed and cleaned better than I could have ever done it!!! I had to request for my kids not to eat in the car for several days, just so I could savor that new car feeling one more time lol. And of course the lift gate (what was repaired) came back like brand new as well.. THANK YOU!!!!
My Experience - 5.0/5.0 -
Where do I start? Great communication from start to finish. Above and beyond support. To give a couple of examples. 1. Setup my vehicle to be towed before the insurance company ever got back to me. 2. Setup my rental before the insurance company got back to me. After that the communication only got better. I received a phone call if not everyday it was every other day. I will be letting everyone I know to use them.
My Experience - 5.0/5.0 -
10/10 excellent service. Tom Jeung deserves a raise and everything was perfect and amazing and give Chris Keeler a gold star and a raise and it was all terrific.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Tom made the process fun. I enjoyed seeing the cars in the front of the building. The quality of the work exceeded my expectations and I would recommend Kniesel’s to everyone. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great, on time and nice people!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am a very pleased and thankful customer of Kniesel’s Collision. The professional courtesy and service I received was second to none. Chad, the service Manager has over 38 years experience and worked with me through the process of my repair. He went above and beyond by sending an email on my behalf to the company that sent an aftermarket bumper that did not fit properly. I believe he is responsible for me getting a full refund from that company. I also received a call from the owner of Kniesel’s expressing concern for said aftermarket bumper. I truly appreciate the care, concern and professionalism that goes into their work. I wouldn’t take my vehicles anywhere else.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and quality work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
See prior comments.
Repair Quality - 1.0/5.0 -
I am completely dissatisfied. I had to bring my car back to the shop after a couple of weeks due to issues I was having from the time I picked up the car. The car has been back in the shop for two weeks now. I am certain that the Rocklin location is not impressed with the work completed initialy by the Auburn location. am only hoping that when the car is returned back to me this time it is fully repaired.
Customer Service - 2.0/5.0 -
Average 0 for the Auburn location ( all contact was initiated by me) and 8 for Rocklin. Contact at Rocklin in the beginning was pronominal during first run. For the second round all contacted and requests for status were initiated by me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chad is an asset to your organization. Everything went well and came out perfect.