Metro Collision of Springfield CARSTAR
In operation 11 years.
CARSTAR Metro Collision of Springfield. Manufacturer Certified Collision Care. Tesla Certified Body Shop, Ford F150 Aluminum Certified, Ford Certified Collision Network, Subaru Certified Collision Center, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Majorie did a great job with updating me on the status of the vehicle. Polly was very friendly and handled the pickup very well.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
I hate that I met anyone here, because some yahoo hit my parked car…..but the staff is fantastic, and my car looks great! Thank you Chris, John, Aron, Polly and everyone else who had to deal with me though this super fun accident ;)
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Friendly service but you charge over $90 for an oil/filter change on my '22 Ridgeline. At my last shop it was less than $70, full synthetic as well. They also check other things (antifreeze, washer fluid, air filter, cabin air filter, etc) and tops off/replaces typically totalling about what you charge for just oil/filter. Your shop only checks if the code says to check. Also, I find the 5:30pm deadline for picking up the limiting with our jobs.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service from Rod and the entire team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really enjoyed working with Rod and he was always available when I called. He was super personable and friendly. I will bring my vehicles back if I ever need service again.
My Experience - 5.0/5.0 -
Polly was awesome. Very satisfied!
My Experience - 0.0/5.0 -
There are several issues. One of which is that the driver door doesn't close properly and the handle is broken. Also the luggage racks were not removed when the car was painted. Even though the quote said they would be. There are other issues too. Not at all satisfied. This was extremely low quality work.
My Experience - 5.0/5.0 -
Exceptional work & customer service was outstanding was a pleasure doing business with CARSTAR METRO .
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Excellent experience ! Quality of the service outstanding & outstanding customer service.
Customer Service - 5.0/5.0 -
Extremely satisfied would highly recommend CARSTAR
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The delivery and pickup process was easy and the team was friendly and informative.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for your support and for helping me with the pick up Chris and Polly were very professional and answered all my questions and concerns Chris especially made the extra effort to ensure the service went smoothly