Metro Collision of Springfield CARSTAR
In operation 11 years.
CARSTAR Metro Collision of Springfield. Manufacturer Certified Collision Care. Tesla Certified Body Shop, Ford F150 Aluminum Certified, Ford Certified Collision Network, Subaru Certified Collision Center, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely recommend especially for Teslas
Repair Quality - 5.0/5.0 -
Everyone at CarStar Metro is truly professional and wonderful. They keep you well informed about the claim status of your car and what insurance does and doesn’t pay. They also keep you informed about your repair status for your vehicle. It was an ease getting my Tesla repaired. This is the second time I’ve used this place. I highly recommend them.
Customer Service - 5.0/5.0 -
Excellent customer service
My Experience - 0.0/5.0 -
Judging by the photo the work doesn’t look right ; there is a clear issue visible in the picture on the top of that . They dumped out all the A/C refrigerant even though the system was fully charged and didn’t need to be touched at all and now there’s nothing left . In it the repair was sopposed to be just for the rear bumper ther shouldn’t have messed with the A/C system and drained it completely it is just not right
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A first attempt at fixing the damage to the hood off the car did not pass their own inspection. The work took a bit longer and the damage could not be seen, looks brand new. Very satisfied with their process and results. Highly recommended.
Likely to Recommend - 5.0/5.0 -
Good workmanship.
Repair Quality - 5.0/5.0 -
The quality assurance system used by Car Star Collision is not just lip service. It means that they care to provide customers with a positive experience and high quality work. I highly recommend their services for collision repair.
Customer Service - 5.0/5.0 -
Good team work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chris was very helpful every step of the process til the end
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
This was my second time bringing my vehicle to Metro Collision in Alexandria, and they truly are the best. My first repair was a flawless 10/10 experience. On my second visit, there were a few minor hitches that had me leaning toward an 8/10, but the owner, Ryan, personally stepped in and ensured everything was resolved to make it a perfect 10 again!Both times, Chris was my dedicated car specialist agent. He has incredible communication skills and will get any concerns you have straightened out right away. Polly, the secretary, is also wonderful and makes the whole process a breeze. Most importantly, my car was repaired with absolute perfection on both occasions. Highly recommend!
Customer Service - 4.0/5.0 -
This was my second time bringing my vehicle to Metro Collision in Alexandria, and they truly are the best. My first repair was a flawless 10/10 experience. On my second visit, there were a few minor hitches that had me leaning toward an 8/10, but the owner, Ryan, personally stepped in and ensured everything was resolved to make it a perfect 10 again!Both times, Chris was my dedicated car specialist agent. He has incredible communication skills and will get any concerns you have straightened out right away. Polly, the secretary, is also wonderful and makes the whole process a breeze. Most importantly, my car was repaired with absolute perfection on both occasions. Highly recommend!
My Experience - 5.0/5.0 -
Customer service was very nice and smooth. Thanks everyone,
Likely to Recommend - 5.0/5.0 -
They did l beautiful job for my car
Repair Quality - 5.0/5.0 -
My car looks just like the original. Customer service were very friendly, they were updates me all the way till the day I picked up. Thanks for all the good job you have done 🙏
Customer Service - 5.0/5.0 -
Was very helpful
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Repairs took too long and the timeline was continually moved out. This is our only car, so it represented a significant challenge for us. We brought it in on 6/22 and were told 10 days. They found additional damage, ok, and said it would be ready on 7/10. With no forewarning, the car wasn’t ready on 7/10. On 7/13, they told us 7/16. On 7/16, they just kept saying it was “almost ready” via text. I had to call to get the real story. Finally, we got it on 7/17 - 15 days past the original date. This is at least $500 worth of time with our car based on car payments alone, and would have cost at least $750 to rent a car. Please do better with timing. You can assess the car and let people pick it up while you’re waiting on parts.
My Experience - 5.0/5.0 -
They took the time to explain and did not wait for me to ask. Excellent work as well.
My Experience - 5.0/5.0 -
Rodric was great to work with. He was communicative and easy to get in touch with, and the staff were all friendly and made the experience as easy as possible. Really appreciate it.
My Experience - 5.0/5.0 -
Was a first class experience all around!!! Chris & Holly were especially outstanding in customer service and expertise!! Special thanks to all unknown repair and paint shop personnel for delivery of a first class repair of my 2006 Sonata and a proud USAA member of 60 plus yrs. MANY THANKS TO ALL!!!!
My Experience - 5.0/5.0 -
Everyone was very nice and accomodating. Job was well done. Car looked like brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff were nice and very accomodating
Likely to Recommend - 5.0/5.0 -
Great customer service would recommend to a friend
Repair Quality - 5.0/5.0 -
Very customer service oriented worked me into the schedule very quickly to be able to complete my repairs to the car and was very hands-on with the follow up and giving great feedback when the project was completed. Worked with me in every way possible.
Customer Service - 5.0/5.0 -
Great customer service, very professional at every means necessary both doing the process and after the process
Returned Clean
My Experience - 5.0/5.0 -
The staff was so communicative throughout the process and were welcoming every time we spoke or met. They did a great job on the car. I would use them again!
My Experience - 5.0/5.0 -
Kept me informed of the progress of the repairs at all time. Great receptionist!