Metro Collision of Springfield CARSTAR
In operation 11 years.
CARSTAR Metro Collision of Springfield. Manufacturer Certified Collision Care. Tesla Certified Body Shop, Ford F150 Aluminum Certified, Ford Certified Collision Network, Subaru Certified Collision Center, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
excellent service, Polly was very professional and kept in touch with me throughout
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Polly was fantastic in keeping up to date status; however, the work wasn't completed by the date it was promised.
My Experience - 5.0/5.0 -
Great customer experience. Special thank you to Polly and Jarel for their professionalism. Quality work and received car back well ahead of scheduled date. Will use Metro again in a heartbeat.
My Experience - 5.0/5.0 -
The employees were very attentive and helpful throughout the entire process. The repair was completed ahead of schedule. I'm very please and satisfied with the result. If there is one area I would criticize it would be that there were too many text messages regarding my service. While I do appreciate being kept in the loop, I would suggest adjusting the amount of time customers are contacted.
My Experience - 5.0/5.0 -
I loved that the car was cleaned and vacuumed for me. It was totally unexpected and I felt spoiled and taken care of like a princess. Thank you.
My Experience - 5.0/5.0 -
I had nothing but good experiences with their repair of my car
My Experience - 5.0/5.0 -
My vehicle was quickly and expertly repaired. All employees with whom I dealt were pleasant and helpful.
My Experience - 0.0/5.0 -
Metro did not inform us of the risk that the work would take longer than expected until the day that the car was due. When extra parts had to be ordered was when we should have been revised.
My Experience - 0.0/5.0 -
I emailed for help because my radio must be reset with a security code since the battery disconnected at some point during repair. I was told by the shop to check the manual or call the dealership. I checked the manual prior to asking the body shop for help and lived in another state when I purchased the vehicle. I have called three dealerships for help to no avail. I now must take a day off work to drive to a Honda dealer for help with a radio that worked until having body work done. This is a massive inconvenience.
My Experience - 5.0/5.0 -
I had a very good experience. they take care of me very well.
My Experience - 5.0/5.0 -
Terrific work. Car looks better than I thought it would.
My Experience - 5.0/5.0 -
Great service. The job was done professionally and quickly. The people are great to deal with and well informed.
My Experience - 5.0/5.0 -
Great job on the appearance of repairs of the damaged area. Time required to do the work (3 weeks) is questionable. I did not have a car during that time. I was told before I dropped the car off that it would be one week for completion of the job, the parts had been sourced, and were on site. Apparently one or more parts were not acceptable so had to be reordered. I'm wondering if the acceptability could not have been determined before I delivered the car. Another issue was the radio. It worked before the repairs but not after. I was told it was because welding was required so the battery was disconnected. In turn, that required the radio to be "reset" (?). I would have felt better if the issue had at least been addressed as to how to remedy the situation (other than "reset") if not fixed. While the radio was not part of the reason for or included in the original assessment for repairs, I would have paid extra to have it fixed if required. Finally, Polly did an exceptional job keeping me informed of the progress on the car. She appears to be very knowledgeable of her job. That and her apparent work ethic and efficiency would certainly be a tremendous asset to any company.