Metro Collision of Springfield CARSTAR
In operation 11 years.
CARSTAR Metro Collision of Springfield. Manufacturer Certified Collision Care. Tesla Certified Body Shop, Ford F150 Aluminum Certified, Ford Certified Collision Network, Subaru Certified Collision Center, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
I have brought my own vehicles here out of pocket before.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I always knew what was going on with the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Polly and everyone was so nice and professional. They made all this process SO easy for me, I can't thank Polly enough for all her help. I am extremely impressed with the way she handled everything, I am very satisfied with the service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Headlamp repair still did not pass State Safety Inspection. Inspector went in to adjust the lamp himself.
Customer Service - 5.0/5.0 -
Polly, Lisa and Mike were fantastic.
My Experience - 5.0/5.0 -
Great communication! Never had such status reorts ...On anything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Too many emails. Too many requests to do the survey.
Likely to Recommend - 5.0/5.0 -
Absolutely. They are the best!
Repair Quality - 5.0/5.0 -
Just like new, and they called with daily updates on job status. It was completed a day early!
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very profesional service
My Experience - 5.0/5.0 -
Thank you for the timely updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Metro should loose their License or at the very least be on suspension for workmanship.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
The reps never knew what was going on with my car repairs. The first time they gave me the care Metro had not fixed my front bumper, the rear glass or repaired the flat bed in the truck area. I had to take the care back. After conversations with metro, they hadn't properly read my report to know tha I was sanwitched between two cars. Metro also tried to not fix a humming sound coming from my car stating the didn't "THINK" the sound was a product of my accident. I complained to my insurance company 3 times and had everything notated in my records. I am very angry from this exsperience.
My Experience - 5.0/5.0 -
Thank you for a very friendly and professional team and work well done. My car was repaired very quickly and ready a day before it was promised. Metro Collision even washed it! Nice surprise. Thanks again! Alex Kupski