Metro Collision of Springfield CARSTAR

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful staff, especially Marjorie and Polly. Very pleased with the outcome.

Customer Service - 5.0/5.0 -

Five stars to Polly and Marjorie

My Experience - 5.0/5.0 -

Your team had a very good services. Thank you

Likely to Recommend - 5.0/5.0 -

I’ll recommend family and friends to CARSTAR

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Couldn’t ask for better.

Repair Quality - 5.0/5.0 -

The team at Carstar was lovely to deal with, helped me understand the degree of the damage and required repairs, and my car came out great.

Customer Service - 5.0/5.0 -

The team was pleasant and explained things well, but never made me feel like I was being spoken down to. It’s a great team.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have with you guys 3 or 4 times I think and always rec on ending you guys. And having the enterprise rental so available is a big win for on-site service.

Repair Quality - 5.0/5.0 -

Staff on the phone setting up appointments were great and answered all my questions.

Customer Service - 5.0/5.0 -

Peggy and Aaron were awesome. If everyone was busy when I walked in at least they recognized me and said we will be with you shortly.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everything excellent!

My Experience - 5.0/5.0 -

The process was seamless and my car was fixed. Everything is great, thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Experience was seamless.

Customer Service - 5.0/5.0 -

Everyone was friendly and helpful.

My Experience - 0.0/5.0 -

I need to bring it back in. The overall job was excellent but there is a spot that was missed when it was painted that needs touch up

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

The work was done well, and the personnel was quite well versed and professional.

Likely to Recommend - 5.0/5.0 -

I'll be very happy to recommend you to everyone I know!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent customer service! Everyone I spoke to was very nice and professional!

My Experience - 4.8/5.0 -

Marjorie is very professional and caring about the process.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

great staff

Repair Quality - 5.0/5.0 -

The Lady I dealt with was by-an large your best PR person for your Company she truly represented your Co. well cant say enough nice things about her she certaily makes your company proud thank you

Customer Service - 5.0/5.0 -

Best person I dealt with in a long time she deserves a Wilkey botten job well represeted

My Experience - 5.0/5.0 -

I appreciated Poly and her follow through on the whole job and getting it done in a timely manner !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone that helped me was professional and kind. Polly and other office staff We’re so quick to speed the process politely and with humor. The work done was perfect and as expected. The pickup was easy and the staff again helpful and customer oriented. I was thoroughly impressed with your system, thanks so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

CarStar is reliable, friendly, professional and does good body work! I would recommend it to anyone needing car body repair. Everyone I dealt with knew their job, communicated to me politely and succinctly the work to be done, its cost, and when to expect it finished. They updated me frequently, and when I called to ask questions, they were quick to answer them. They all seem well trained in their business, their jobs, and the customer service needed to run this very busy shop. Bravo, CarStar (Springfield)!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Marjorie Acevedo has been magnificent for us through this entire process. She is hard working, professional and thoroughly explains what to expect. She is a asset to CARSTAR METRO and all your customers.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Marjorie is magnificent.

Customer Service - 5.0/5.0 -

Marjorie is magnificent.

My Experience - 5.0/5.0 -

All good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0