Metro Collision of Springfield CARSTAR
In operation 11 years.
CARSTAR Metro Collision of Springfield. Manufacturer Certified Collision Care. Tesla Certified Body Shop, Ford F150 Aluminum Certified, Ford Certified Collision Network, Subaru Certified Collision Center, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am very disappointed, the service was unacceptable, you all charged me $747.00 to paint (4) plastic pieces and you all have technicians over there that do not know how to install …
My Experience - 5.0/5.0 -
It took much longer than I expected, but in the end, the work was done to my satisfaction. Waiting patiently for something to complete is grueling, but the silver lining was speaking with customer service representatives over the phone and hearing their pleasant, encouraging voices.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would 100% recommend them
Repair Quality - 5.0/5.0 -
In the past 11 years Carstar Metro has done work on our cars 3 different times and each time the car comes back looking new. They are professional and great communication throughout the entire process. I highly recommend them and if we ever need bodywork in the future Carstar Metro is where we will take the car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys worked very efficiently - It feels like I got a brand-new car back..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It’s absolutely excellent.
Customer Service - 5.0/5.0 -
Good staffs , good service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleased on how smooth you all made the entire process.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service and worked performed. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was always kept up to date on how the repairs were going. Very friendly staff and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work on my car Thanks
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Could not b happier!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you for Top class service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional staff and quality work
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Did not finished and missing a passenger side mat.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am writing to express my extreme dissatisfaction with the repair service provided for my Toyota Sienna. The entire process was plagued by unacceptable communication failures, broken promises, and unprofessionalism. Below is the chronological sequence of events: May 6 (Original Completion Date): No one contacted me via call or text. I had to initiate contact myself to check the status. May 7: The shop promised the car would be ready today and assured me they would call. Again, no contact. I had to call them late in the evening. May 8: The shop finally called back only after I expressed my anger regarding the complete lack of updates. Only then did they admit the repair was delayed because parts had not arrived. They estimated a new completion date of May 11–12. Since the car was drivable, I agreed to pick it up temporarily. May 9 (Missing Property): I paid my $500 deductible and picked up the car. On my way home, I noticed the OEM passenger-side Toyota Sienna all-weather floor mat was missing. I called immediately. The staff told me to "look closer." When I confirmed it was definitely missing, they said they would look into it and call me back. I emphasized that I cannot easily take time off work, so I needed a prompt response. May 11: By lunchtime, I had received zero updates. I called them again. Shockingly, they were still confused and asked whether it was a weather mat or a carpet mat. They promised to investigate again but never followed up. May 12: The shop finally called to state the missing parts had arrived. They claimed the installation would take about 30 minutes and explicitly told me I could come "anytime after 8:00 AM." I double-checked and confirmed this specific time with them. May 13 (Today): I arrived exactly at 8:00 AM. However, the representative was absent, and I was told to wait 30 minutes. Due to my strict work schedule, I could not wait and left. The representative called me at 8:30 AM, making the excuse that they "did not know I would arrive exactly at 8:00 AM." I have clearly and repeatedly emphasized that my work schedule does not allow for flexibility, yet my time was completely disrespected. I have never experienced such an unprofessional business that consistently fails to communicate, breaks promises, and loses customer property. Because of their repeated failures, I informed the representative that I no longer have the time to visit their shop. I demanded that the representative come to my location to install the parts and resolve this issue. I am also reporting this entire situation directly to Travelers Insurance for further investigation.
Customer Service - 0.5/5.0 -
Did not completed.
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
The girl answering the phone was consistently rude. At pick up I asked where I could find my car and she shrugged and said just look around for it. It's a very big property....