Nalley Collision Center - Roswell

My Experience - 5.0/5.0 -

The repair shop did a great job and it was a very professional experience in working with with the team at Nalley Collision. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Carter did a wonderful job fixing and realignment of the pre collision sensors on the front bumper Put a 1000 miles on since the repair, not one issue

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Updates were good but could have been more frequent, especially at the beginning.

Likely to Recommend - 4.0/5.0 -

Great work but took 3 weeks which was not expected.

Repair Quality - 3.5/5.0 -

They did a great job. I was not expecting it to take as long as it did but I was very happy with repairs

Customer Service - 4.5/5.0 -

Hard to get someone on the phone but texts were helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Quality work. Good communications and status updates. Completed on time.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

No issues!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

The entire process from start to finish was five star .

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

I’m very disappointed as to her is not an alignment and the paint does not match perfectly I feel for his little damage that was done to the car $11,000 was a lot of money to pay you and for me to receive it back and the condition it’s in

Customer Service - 2.5/5.0 -

I’m disappointed in the condition and how it was returned

Returned Clean

My Experience - 5.0/5.0 -

Completed ahead of promised date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you Nalley Collision for your first class service! Not only did you do an amazing repair job, the customer service was amazing!! I love how I was kept informed of the repair progress. Again, it was stellar service!!

My Experience - 5.0/5.0 -

Very professional, friendly and efficient staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service, very professional work.

Customer Service - 5.0/5.0 -

Very professional. Natalie was great and answered all our questions.

Returned Clean

My Experience - 5.0/5.0 -

Amazing customer service. Good follow through and updating on car status. Top tier experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would never do that too any of my friends or family, i recommend choosing another collisions center a place that actually care about its customers and cars

Repair Quality - 0.5/5.0 -

I repeat do not take your vehicle too this location, not only did they hold my car for 2 months they actually cause damage to seats almost eight thousand dollars got charged too the insurance. So my recommendation is do not take your vehicle here. They will give you the run around till you blue in your face. On top of that I gave them a chance too make it right. They held my car for almost two months just too replace a door and fix a real panel. I came in asking for help for reimbursement for rental explain how I was inconvenience and severe harmed by having my car sit in a repair shop for months and then get the run around about reimbursement. So that being said you love your vehicle and peace of mind i repeat do not take your vehicle too nalley you will get screwed and up charged I promise you..

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

My Experience - 5.0/5.0 -

The service and professionalism from Nalley was incredible. Caitlyn’s referral was spot on and much appreciated. The communication from Jessica was fantastic and a breath of fresh air. The 180 was incredibly evident from the previous collision center my car was at. Jarvis helped make the transfer of my car from the previous facility to Nalley incredibly easy. Natalie at the front desk when I arrived to pick up my car was incredibly kind and personable. God forbid another incident with my car happens, but if it does I know where I’m bringing it. Would recommend to anyone and everyone due to the quality of work, customer service, and overall experience that I have had.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The people were fantastic and the quality of work has been amazing so far, and I have no doubts it will continue to be. Special thanks to Jarvis, Jessica, and Natalie for their assistance to start and through the process!

Customer Service - 5.0/5.0 -

Jarvis was incredibly helpful getting the process started with getting my car moved from the previous facility over to Nalley. Jessica was available to speak about my concerns and help me through the process, and the notification about my car when it was on each step of said process was amazing too. Natalie was very personable, kind, and helpful when we arrived to pick up the vehicle.