Nalley Luxury Collision Center

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

The response to phone calls could be faster

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Outside of how long it took to get the repairs taken care of (which I was told about at drop off) I am pleased with how the repair process went. I appreciated the regular updates as to where the status was on being done. I also appreciate y’all finding other issues that I was sold the vehicle with that the dealership should have take care of and ultimately had to. Only fault I find with the repair, my back hatch had to have the bottom panel replaced, the next panel above that has small scratches in the clear coat that were not there before bring the vehicle to your facility. Other than that, this has been a great experience.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Overall, very pleased with the repairs that were made to my vehicle and with finding additional problems the dealship should have taken care of. However, after having it back I realized that the gear shifter leather facing is rubbing off on my hand when I touch it, didn’t do that before I had the repairs. The second thing is, the middle panel of my back hatch, the section above what had to be fixed on the hatch now has light scratches on the left side and those weren’t there before hand either. So, happy with repairs, not super pleased about the other things that happened to it while it was in y’all care.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 0.5/5.0 -

Never.

Repair Quality - 0.5/5.0 -

It took 5 weeks for my car to be repaired. When it was done, Graham called me to inform me that the windshield was cracked in two places. There was not a crack before dropping off the car, nor identified during the inspection. Tina offered to bring the windshield repair cost down to $857.77 from $1353.20 (without the $380 of calibrations). I would be remiss to think this incident happened during repairs on their property and don't appreciate the fact that they charged me. For this reason, I do not recommend Nalley Collision.

Customer Service - 0.5/5.0 -

It took 5 weeks for my car to be repaired. When it was done, Graham called me to inform me that the windshield was cracked in two places. There was not a crack before dropping off the car, nor identified during the inspection. Tina offered to bring the windshield repair cost down to $857.77 from $1353.20 (without the $380 of calibrations). I would be remiss to think this incident happened during repairs on their property and don't appreciate the fact that they charged me. For this reason, I do not recommend Nalley Collision.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caitlin's communication was exceptional. I never had to guess about the repair process, and she was always available by phone. I am very satisfied and would recommend them.

Customer Service - 5.0/5.0 -

Please see my first note

My Experience - 5.0/5.0 -

Amazing service every time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Special thanks and gratitude to dear Miss. Caitlin Ham as she was exceptional kind, courteous and helpful.

Customer Service - 5.0/5.0 -

I am very pleased and thrilled with the my experience with Nalley Collision Centers. I'd like to extend my special thanks to Ms. Caitlin Hum. She was a delight to work with.

Returned Clean

My Experience - 5.0/5.0 -

Great Experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff was very very nice and transparent

Customer Service - 5.0/5.0 -

Graham was amazing

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My Experience - 5.0/5.0 -

Caitlyn was fantastic to work with

My Experience - 5.0/5.0 -

Great communication. Friendly. Helpful and knowledgeable.

Likely to Recommend - 5.0/5.0 -

I have already referred a friend to their shop.

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0 -

So friendly, professional, and knowledgeable.

Returned Clean

Likely to Recommend - 4.0/5.0 -

Didn't like the change in estimate during the repair

Repair Quality - 5.0/5.0 -

Looks perfect

Customer Service - 4.0/5.0 -

Didn't get estimate to complete the repair

My Experience - 5.0/5.0 -

Very impressed with the level of hospitality and communication!!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer service was great. Repairs took over 30 days which resulted in me incurring out of pocket rental car cost.

Customer Service - 5.0/5.0 -

Excellent!!

Returned Clean

My Experience - 5.0/5.0 -

Great job! Graham did a good job keeping ne posted on the progress and status. Thanks you very much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean