Northside Collision Baldwinsville

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

It was a terrible experience. I was told the vehicle repairs were complete, so I went to pick it up in high spirits—only to discover upon inspection that the problem was still there! It was sheer negligence. Despite having already paid a thousand and signed the paperwork, I had to leave the car there for further repairs with no idea when it would actually be ready. I left feeling completely frustrated—absolutely awful service!

Customer Service - 0.5/5.0 -

It was a terrible experience. I was told the vehicle repairs were complete, so I went to pick it up in high spirits—only to discover upon inspection that the problem was still there! It was sheer negligence. Despite having already paid a thousand and signed the paperwork, I had to leave the car there for further repairs with no idea when it would actually be ready. I left feeling completely frustrated—absolutely awful service!

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 0.5/5.0 -

Took vehicle to get inspected after repair work. Mechanic stated check engine light was related to deer collision and should have been repaired pre- body work. Have to bring truck back on 8/11

Customer Service - 4.5/5.0 -

staff was courteous

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Looks great and done a day early. 😀.

Likely to Recommend - 0.5/5.0 -

As previously mentioned.

Repair Quality - 1.5/5.0 -

When the car was finished and returned, the sun visors were put on backwards, the driver’s side door handle didn’t work properly, the driver’s side mirror didn’t work properly, and the radio had NO RECEPTION. When I brought it back they spent hrs fixing the sun visors, driver side mirror, and driver side door handle. Then they convinced me to take the car to the dealer to have diagnostics run to find out why the radio still wasn’t working AND that they would try to get my insurance company to re-emburse me for my time and expenses. After being notified by the dealer that they would be charging me $189.00(plus taxes and fees) an hour AND that it may take up to 5 hrs or more, they strongly recommend that I bring the car back to the repair shop and basically tell them, “You broke it, You fix it”. So, that’s what I did, and that’s where it stands at the present. I am presently waiting for them to make me an appointment with them to have access to a loaner while they get it fixed. Not at all IMPRESSED. How do you not know that you’re putting a set of sun visors on BACKWARDS?? How do you put on a new door handle and not know if it is working properly?? How do you mess up a radio and NOT KNOW IT?? Why would you expect your customer, that’s expecting you to fix their car, to another repair shop (dealership) , at their own expense, to be diagnosed and repaired. The actual windshield and body work all seems to be fine, BUT, is it really??? Am I satisfied? NO!! Nor should you, my insurance company. Thank you, Bob Handy.

Customer Service - 1.5/5.0 -

Same reasons as previously.

Likely to Recommend - 5.0/5.0 -

Great people and great service

Repair Quality - 5.0/5.0 -

Could not ask for a better experience.

Customer Service - 5.0/5.0 -

Professional and done before due

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Garrett was really thorough and friendly at the end of the process, adding to the great, professional service from Kevin. Excellent start to finish!

Likely to Recommend - 5.0/5.0 -

They were incredible!

Repair Quality - 5.0/5.0 -

Process was a little confusing and took longer than expected at first when to get a quote from Northside Collison and/or West Herr, but in the end Northside did a flawless job and your staff and theirs were helpful, kind and professional! Plus your client did exactly what he promised: he paid for all of ot. Thanks so much!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I already have. My husband was in an accident Saturday night.

Repair Quality - 5.0/5.0 -

My car looks great and was done in 4 days. Very convenient that loaner cars are available.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Paint color does not match. Found scratches on the truck that were there before on front passenger fender, and drivers rear quarter. It also appears that the original paint was buffed through the clear coat on the passenger rear quarter in front of the tire. It also appears that the paint applied in the front and rear door jam on passenger side of truck was not sanded and buffed properly (ruff finish). On top of that swirl mark residue from buffing compound in various parts of the truck. I am not pleased with the work done an a $100,000 truck. I expect it to be fixed. Bradley

My Experience - 5.0/5.0 -

It was a pleasure working with your staff.

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0 -

It was a very pleasant experience working with NYCM and Northside Collision. I am thrilled with the results and the process was easy and well managed.

Customer Service - 5.0/5.0 -

Same as first vomment

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am very pleased with my experience at Northside Collision. From day one, Garrett was great and thorough with explaining what to expect. He was both very respectful and understanding. Angela in the office is both professional and personable. I did appreciate the text updates I was receiving. What a wonderful surprise when my vehicle was finished more than a week before expected. Again, Garrett took time to inform me about all the work that had been done, and assured me if anything was wrong after to call. Thanks to him, I was able to be reimbursed by the insurance company for an alignment I had already paid for. I’m very pleased with my total experience at Northside Collision Baldwinsville.

Likely to Recommend - 5.0/5.0 -

I have already bragged to friends how pleased I am and how wonderful Northside Collision takes care of the customer as well as the vehicle. If I ever need help again, I hope Garrett and Angela will still be there when I call.

Repair Quality - 5.0/5.0 -

My van looks and feels amazing! Garrett was right - it will be just like new! (Especially with it being detailed on top of everything else!)

Customer Service - 5.0/5.0 -

From Angela in the office to Garrett telling me what to expect. I left my van with 100% confidence it would be as good as new. Garrett reassured me that after picking up my van, if anything felt wrong, they were only a phone call away.

Returned Clean

My Experience - 5.0/5.0 -

Very professional they did an excellent job and my car was repaired sooner than even expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I'd like to thank Adam A for making my repair as quick and trouble free as possible. My vehicle was ready for pickup right when estimated to be. Great work done right. Much appreciated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a very good experience. I've used them many times now. They are always professional and promptly get the job done when they say they will. I'm very happy with the repair. I will use them again.

Customer Service - 5.0/5.0 -

Very nice to deal with.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was hit twice within about 4 months time, in almost the exact same place and they made it look brand new. They truly are artists. They also had it done very quickly. I would not recommend any other place to have your car fixed but Northside Collision.If you want your car fixed right, quickly and looking better than it did before the accident then Northside Collision is your only option. They did an amazing job

Customer Service - 5.0/5.0