Northside Collision Fleet
We'd like to thank you for visiting our web site and learning more about our Syracuse auto body shop and collision repair services in the greater Syracuse, NY area. Through consistent dedication to service and attention to detail, we provide the best collision repair in Central New York hands down.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you to Northside, but specifically Carla in the fleet body shop. Carla was able to obtain far far more payout from the insurance company of the person that collided with our truck then we feel we could of. Carla was diligent and never gave up until she got what she thought was fair to professionally repair our truck. We are very appreciative of her efforts.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
wonderful job. thanks
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
100% would not recommend anybody but Carla and her team
Repair Quality - 5.0/5.0 -
Always outstanding customer service and top quality work.
Customer Service - 5.0/5.0 -
Carla and the rest of the team are always friendly and helpful
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Northside Collision is difficult to contact. I get into an automated phone system, reach a person after a long wait, get transferred, wait again, fall into a voice mailbox, then wait days for a return phone call.
Customer Service - 3.5/5.0 -
Contacting Northside Collision is painful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Maddie was very helpful and responsive.
Customer Service - 4.5/5.0 -
Maddie always let us know what was going on and always answered or returned phone calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt, consistent communication and body work looks good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our repair was a quick fix, just to make our RV driveable for us to get it back to Washington state, so much of your survey hardly applies. Nonetheless, Carla Zamudio and her crew did a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
The paint job looks to very well done, well prepared and professionally sprayed. ....however the color is not the correct shade of red. The items painted were a sun visor and vent cover, both from used parts, but not from the vehicle to be installed on. I dropped these items of by themselves..so I could still run the truck. I said that neither items are the exact shade...please use the paint code from the Vin #. I provided the Vin. Apon completion the color is incorrect. It is a darker red. I contacted body shop personel, and I verified the paint code used and I checked it myself with the Vin # and it is the same paint code. However it is the wrong color. The truck has never been repainted and firewall and door jams support this. I suspect that someone matched the color sprayed to the existing color of the sun visor...which was darker..instead of using the paint code. After leaving a vioce mail and waiting a few days I reached body shop personal who said this is what happens when customers don't bring the entire vehicle. I brought pieces in stead of the vehicle so the truck can still be driven, and as so the already 2500 dollar bill isn't higher when my mechanics can install it in house. I have no grievance with the bill. I understand that the parts were used and required labor intensive preparation. My frustration is with the lack of any willingness to figure out where the problem lies.
Customer Service - 0.5/5.0 -
Poor
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service and quality of work are exceptional
Customer Service - 5.0/5.0 -
Top notch customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was treated with utmost respect, you guys did an amazing job on my truck, even cleaned the interior, absolutely beautiful! Thank you for everything she looks beautiful!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice from start to finish