Oliver Autobody-Springfield

4.8 (632reviews)
96%
1060 Bay Street,  Springfield,  MA  01109
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Shop AssistantSparkles

In operation 5 years.

We have been repairing vehicles for more than 75 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Oliver Auto Body powered by VIVE, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge, we use the latest in advanced technology and techniques to ensure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (632)

My Experience

Everyone was very professional and my car looked excellent. Thanks again. God bless

My Experience

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Returned Clean

My Experience

I am very disappointed, I am not only have to wait 34 days until my car was finished due the initial inspection missed an issued. The extra 4 days my rental were not reimbursed since they said , I was notified. However, I have all the messages and documents from insurance company saying otherwise. I will make a formal complaint and a review since I trusted my insurance company in choosing Oliver but honestly that's bad customer service.

My Experience

I’m thankful for everyone who was apart of fixing my car. It was an unfortunate situation and all the repairs were done in a timely manner. My car looks brand new, from the new bumper, the vacuuming and the wash. Thank you all for your help.

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Repair Quality

Great job

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My Experience

I am very pleased with the repairs made on my vehicle. The customer service staff was attentive and very helpful. Thank you everyone who worked with me and on my vehicle. Job well done 👏

Likely to Recommend

I love the quality of work performed on my vehicle.

Repair Quality

Thank you Oliver auto body for you excellent attention to detail. My vehicle came out looking brand new Inside and out your hard work is surely appreciated.Go team Oliver a job well done.

Customer Service

Customer service was excellent 👌 from beginning to end they were very friendly and professional. Thank you

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My Experience

My Experience

This was the best experience I have ever had working with any business. I was impressed with every aspect of the service. Johnathan was an excellent contact throughout the entire process, communication with the shop was seamless & the text updates were very informative. Great quality repair, and they even detailed the vehicle before pick up. I will absolutely use Oliver Autobody for any future repair work & highly recommend them to friends & family.

Likely to Recommend

Extremely likely. I have already told friends & family about my satisfaction.

Repair Quality

My experience with Oliver Auto Body was exceptional. They provided some of the best service I have ever received, with frequent status updates to keep us informed throughout the process. Johnathan was excellent contact throughout the entire process. The quality of work was outstanding & they even detailed the car!

Customer Service

This was the best service I have ever received from an auto mechanic.

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My Experience

I am so pleased with my experience at Oliver’s from start to finish. They kept me informed of progress as the repair progressed, answered my numerous questions and were so friendly and professional. Thank you! Car looks awesome!

Likely to Recommend

No doubt about it, I would definitely recommend them. I have already spoken to a number of people about my experience.

Repair Quality

I am very pleased with my overall experience at Oliver’s. They are informative, professional and extremely good at what they do. My repair is top notch, they cleaned my car inside and out, kept me informed of the progress and care about their customers! Great work!

Customer Service

Extremely pleased with Oliver’s from the great customer service to the repair. I was kept in regular communications with the progress of the repair which is quite a process (my SUV was rear ended and dealing with an insurance company claim). My car looks like new and I am so pleased with how it looks. Thank you to everyone at Oliver’s. When I picked up my car it had been cleaned totally on the inside and outside. Thank you!

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Likely to Recommend

Completed what was asked just missed on that extra buff

Repair Quality

Initial request to repair front bumper was perfect although there was some conversation to buff the back left bumper a bit that I dont believe was done.

Customer Service

People & communication (both text & phone) were excellent

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My Experience

Thank you for the great work, it looks like new. And also the kindness if Jonathan. Definitely will recommend you.

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My Experience

Johnathan’s amazing everyone in there is absolutely amazing. I have not one complaint. I’d refer everyone I know there.

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Repair Quality

The customer service is top tier.

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