Oliver Autobody-Springfield

4.8 (629reviews)
96%
1060 Bay Street,  Springfield,  MA  01109
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Shop AssistantSparkles

In operation 5 years.

We have been repairing vehicles for more than 75 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Oliver Auto Body powered by VIVE, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge, we use the latest in advanced technology and techniques to ensure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (629)

Likely to Recommend

Repair Quality

Did good work on my car.

Customer Service

Work on communication when there is delays in service or expected pick up.

Returned Clean

My Experience

Listen i want to thank olive auto for doing an amazing job! From the from desk the communication was immaculent.. words can’t even describe how they made me felt. They did me justice! My car looks brand new and i can tell it was well taken care of. I am so in awe! I would recommend and bring my car back to Oliver auto. The service was amazing! And the people was very approachable! I’m willing to support and promote Oliver in any giving way. Thank you guys! You made my day and blessed my car! May God bless you and bless with 100 from what you pour out! Thank you thank you and thank you!

Likely to Recommend

They did an amazing job

Repair Quality

Customer Service

Becca was amazing

My Experience

I was satisfied with all services starting at reception area, very friendly and knowledgeable staff to the text updates.

My Experience

My vehicle looks fabulous! Thank you for a job well done!

My Experience

They were really friendly and helpful! This is the first time in my life that I feel that I want to recommend a place to people because I usually don’t do that. They did the work really quick and they mount everything perfectly. 10/10

My Experience

Easy excellent service they get 10 stars thks

Likely to Recommend

Repair Quality

Excellent service!

Customer Service

Likely to Recommend

Repair Quality

Always professional and courteous. Car looks great went above and beyond. If ever another accident will use them Everytime.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Becca was wonderful for helping me out. Thanks Becca

Returned Clean

My Experience

Regarding the physical work done on my car, the appearance is very nice. You can’t tell that my rear bumper was ever damaged. Besides that it was a thumbs down. The communication started out amazing but soon became nonexistent. It was chaotic and discombobulated. No one answered the phones or if they did it wasn’t until at least the 4th or 5 call. I was told on multiple occasions my car was done and would be given to me the next day just for it to be pushed out a few days later. I didn’t get real answers until I showed up in person because they weren’t answering the phone. I’m very understanding, I know things happen that are out of our control. But it takes very little to communicate that via email text or call/voicemail. I feel as though the ball was dropped. They did such good work, but it was soured by the other factors.

Likely to Recommend

Repair Quality

Customer Service

When you call most of the time nobody picks up the phone.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Excellent customer service, quality work in an effecient time and very cost effective. Thank you

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I'm 💯 % satisfied with the work they did in my Honda crv 2021

Likely to Recommend

Repair Quality

💯 satisfied

Customer Service

Likely to Recommend

Repair Quality

Customer Service