Pfeiffer Collision Kentwood

4.9 (1,780reviews)

98%

(616) 940-8950

2430 29th Street S.E., Grand Rapids, MI 49512

98%

See Photos

2430 29th Street S.E.
Grand Rapids, MI 49512

Get Directions Website Email

About Pfeiffer Collision Kentwood

See Photos

2430 29th Street S.E.
Grand Rapids, MI 49512

Get Directions Website Email

In operation 37 years.

Pfeiffer Collision has been efficiently repairing and refinishing customer cars since 1990, adding enhancements and giving personal touches to our customer’s cars and returning the car that they fell in love with. We strive to give our customers the quality and satisfaction that we uphold with our own families. Fixing cars is what we do but exceeding expectation is our passion.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Cadillac CT6

Chrysler

Corvette C8

Dodge

Fiat

Ford

GM Basic

GM Fleet

GM Electric Vehicles

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Lucid

Nissan

Nissan GTR

Ram

Rivian Fleet – Vans

Rivian Passenger – R1T/R1S

Call

Website

Reviews (1,780)

Sort By:
Newest
Rating

1,619 Customers Rated

5 Stars

77.5% Complete

(1380)
4 Stars

8.9% Complete

(158)
3 Stars

2.2% Complete

(40)
2 Stars

1% Complete

(18)
1 Star

0.4% Complete

(8)
< 1 Star

0.8% Complete

(15)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting that their vehicles looked brand new upon return. The friendly, professional, and knowledgeable staff received high marks across the board. Proactive communication through texts, emails, and phone calls was frequently highlighted as a standout feature, keeping customers informed throughout the repair process. Complimentary interior and exterior cleaning upon vehicle return was a recurring pleasant surprise that delighted many customers. While a few customers noted delays due to back-ordered parts or insurance-related issues, most acknowledged these were communicated transparently and were outside the shop s control. A small number of customers mentioned they would have appreciated more frequent proactive updates during extended repairs, and one noted an unexpected credit card fee that was not communicated upfront. Overall, the vast majority of customers expressed strong satisfaction and a high likelihood to return and recommend the shop.

Select to learn more

Service Quality
Communication

"... with the repair quality. The work was outstanding — the repaired area looks absolutely brand new, and you would never know there had been any damage. The car ..." Read more

"Absolutely the only place you should go for body work. They are professional, reasonable and do the best body work. I have been to several body shops around town thanks ..." Read more

"... They even gave me a free air freshener! Overall, I am impressed with the quality of service and overall experience with this company. Those little touches ..." Read more

"... time getting my car fixed at Pfeiffer Collision. They do a great job and their customer services is top notch. I would recommend them to anyone who needs ..." Read more

"Everything was professional from the estimate to repair. The paint quality is excellent."

"... process, so I always knew when to expect my car back. The communication was clear and consistent, and everyone I interacted with was friendly, professional, and ..." Read more

"... But I don't like this style of communication. So work quality is great. Communication is suspect" Read more

"I was getting daily updates via text & email."

"Great communication without me needing to follow up"

"Terrific communication throughout the process."

Service Quality
Communication

Service Quality
Communication

"... with the repair quality. The work was outstanding — the repaired area looks absolutely brand new, and you would never know there had been any damage. The car ..." Read more

"Absolutely the only place you should go for body work. They are professional, reasonable and do the best body work. I have been to several body shops around town thanks ..." Read more

"... They even gave me a free air freshener! Overall, I am impressed with the quality of service and overall experience with this company. Those little touches ..." Read more

"... time getting my car fixed at Pfeiffer Collision. They do a great job and their customer services is top notch. I would recommend them to anyone who needs ..." Read more

"Everything was professional from the estimate to repair. The paint quality is excellent."

"... process, so I always knew when to expect my car back. The communication was clear and consistent, and everyone I interacted with was friendly, professional, and ..." Read more

"... But I don't like this style of communication. So work quality is great. Communication is suspect" Read more

"I was getting daily updates via text & email."

"Great communication without me needing to follow up"

"Terrific communication throughout the process."

Nathan (LUCI owner) reviewed 9/14/26

Sam was great. Very responsive and kept me well informed through the lengthy repair

Wendel (Nissan owner) reviewed 9/12/26

Pleased with service from start to finish.

Dean (Honda owner) reviewed 9/7/26

More communication about the vehicle’s progress would have been helpful.

Marie (Toyota owner) reviewed 9/7/26

Robert (Lincoln owner) reviewed 9/2/26

Tim (Chevrolet owner) reviewed 8/31/26

Lawrence (Chevrolet owner) reviewed 8/27/26

Pfeiffer Collision service is top grade. Vanessa kept me updated and informed throughout the entire time they had my vehicle.

Todd (Ford owner) reviewed 8/20/26

Took longer than estimated

Tony (Infiniti owner) reviewed 8/17/26

Deva (Kia owner) reviewed 8/13/26

Excellent customer service, beautiful job

Mark (Toyota owner) reviewed 8/11/26

Very satisfied. Car was very clean!

Guixiu (Toyota owner) reviewed 8/10/26

Charity (Scion owner) reviewed 8/10/26

Will be recommending to anyone who needs body work done.

Great Service quick and efficient and thorough. Thanks!

It was friendly and not sales heavy which is appreciated

Doug (LUCI owner) reviewed 8/10/26

For Lucid products

So far so good

Samuel (Nissan owner) reviewed 8/7/26

it took awhile but great job

Loralynne (Subaru owner) reviewed 8/4/26

Didn't talk with them. Very satisfied with repair and how clean and shiny my car was when returned, both outside and Inside!

Christine (Ford owner) reviewed 8/3/26

Very friendly staff.

Kelly (Jaguar owner) reviewed 8/3/26

Absolutely the only place you should go for body work. They are professional, reasonable and do the best body work. I have been to several body shops around town (thanks to teenage drivers) and would have to go back repeatedly because their repairs didn't stick (ie trim work flying off while at highway speeds), the paint didn't match or they didn't complete all of the body work requested. Pfeiffer Collision is the best and because of that, I go nowhere else! Thank you Pfeiffer for your exceptional customer service and body work. Unfortunately I'm pretty sure you will see me again soon!! 🙏🏻

Elizabeth (Toyota owner) reviewed 7/30/26

Work was done in a timely manner and everything looks great.

everything looks great.

The people in the office are friendly and courteous.

James (Toyota owner) reviewed 7/29/26

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Pfeiffer Collision Kentwood

About Pfeiffer Collision Kentwood

Reviews (1,780)

1,619 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0