Precision Auto Works of Malden

4.9 (145reviews)
98%
251 Broadway,  Malden,  MA  02148
Bot
Shop AssistantSparkles

In operation 12 years.

Precision Auto Works of Malden is a full-service auto body and collision repair facility trusted by drivers throughout Malden, the North Shore, and across New England. For nearly 30 years, we’ve built our reputation on delivering high-quality repairs, exceptional customer service, and results done right the first time. We repair all makes and models, with specialized expertise in European and Asian vehicles including Toyota, Honda, Acura, BMW, Mercedes-Benz, and Subaru. Our technicians are manufacturer-certified and highly trained, bringing a depth of experience across all aspects of modern collision repair. Precision Auto Works works with all major insurance companies and is a preferred repair facility for many leading carriers. Our team handles the claims process from start to finish, making your repair experience smooth, transparent, and stress-free. Driven by craftsmanship, integrity, and pride in our work. At Precision Auto Works, If It Drives You, It Drives Us Too!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (145)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, transparency, and going above and beyond in handling insurance coordination and rental car arrangements. Communication stands out as a key strength, with customers appreciating frequent text and email updates throughout the repair process. Timeliness is widely commended, with several vehicles completed ahead of schedule. Interior and exterior cleaning upon vehicle return is a recurring highlight. A small number of customers noted areas for improvement, including unresolved repair issues and clearer upfront estimates, as mentioned directly in their feedback.
Select to learn more
"Every one was friendly and took the time to answer all my questions. They handled everything seamlessly"
"... extremely happy with the work they did on my car. The body repair and paint job turned out amazing β€” it looks brand new again. The quality and attention ..." Read more
"The customer service isnt ok,because they didnt send me the estimate before the vehicle fixed,and the problem is still there."
"My vehicle was ready within 5 days. That's impressive πŸ‘"
"My car was ready earlier than expected."
"It was ready earlier than expected."
"The car was completed on time with no delays"
"... was very courteous, transparent, and professional. They honored the date and time exactly as promised, and the service was handled with great care and ..." Read more
"Communication was simple and seamless throughout the entire process. I received consistent updates ..." Read more
"I love that the most. I received a message daily, which provided me with a peace of mind."
"... the week. I was impressed by their excellent work. They went over with me what was going to be done on the car and if I had any questions. I felt that ..." Read more
"... experience at Precision Auto. It was very streamline. I was updated frequently via text. Upon completion I was able to drop off my rental ..." Read more
"... youve done is great and I also really appreciate the communication and tools that you have to check in on the status of repairs. I will definitely be going ..." Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank You for your services! πŸ‘πŸΌπŸ˜Š

Likely to Recommend

Absolutely!

Repair Quality

Thank You for your Great service and beautiful job on my Jeep!

Customer Service

Thank You!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I am very happy with my experience at Precision Auto. It was very streamline. I was updated frequently via text. Upon completion I was able to drop off my rental at Precision Auto. My car looks like new. I would highly recommend this business.

Likely to Recommend

I’d highly recommend Precision Auto Works. They go above and beyond. In fact, it was a very hot day when I picked up my car. The gentleman started my car and put the ac on to cool it off before I got in it. It was a pleasure working with them.

Repair Quality

Precision Auto Works made a stressful situation go very smoothly. They took care of everything. They kept me updated and were very clear with pricing. I’d highly recommend them.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Really good job and fast πŸ™πŸ»

Customer Service

10/10

Returned Clean

My Experience

Not only did Precision Auto Works of Malden do a great job repairing my car, their customer service is exceptional. Matika is awesome to work with. She handled everything for me, from getting set up, to renting my car and was just so amazing and I thank her for her patience with me since this is the first time I have ever gone through anything like this. I would give this place a 10 star!!!

Likely to Recommend

I would definitely recommend Precision Auto of Malden to anyone that needs their car repaired.

Repair Quality

Precision Auto did an awesome job repairing my car. Not to mention the excellent customer service they provide

Customer Service

Customer service is exceptional. Martika took care of everything for me, from setting me up, getting me my rental and answering all my questions. I can't say enough about how well I was treated there.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

A phenomenal job was done on my vehicle.

Customer Service

Customer service was incredibly helpful throughout the process.

Returned Clean

Likely to Recommend

Repair Quality

Thank you for doing such a great job on my carl it looked brand new

Customer Service

excellent customer service

Returned Clean

My Experience

my car looks like new! thank you

Likely to Recommend

Repair Quality

my car looks like new

Customer Service

My car looks like new!

Returned Clean

Likely to Recommend

I already did

Repair Quality

Everything was fixed perfectly.

Customer Service

Great!

Returned Clean

My Experience

Very Good customer service and service techs. Perfect way I can compare it is like Los santos customs in GTA amazing paint jobs and body finishes

Likely to Recommend

Repair Quality

Professional staff! I appreciate the services

Customer Service

Great customer service

Returned Clean

Likely to Recommend

Repair Quality

Everyone was helpful and informative, and they kept me up to date on the progress.

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

I'm very satisfied for my car thank you

Customer Service

Great πŸ‘

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

I would 100% highly recommend Precision Auto for your auto body needs. Eric's knowledge expertise and professionalism is absolutely outstanding. From coordinating help with the rental car and communicating with the insurance company Eric went Above and Beyond in all those areas. I have a 2018 Audi Q5 I love my car and they did a fantastic job it looks beautiful. I also want to give a shout out to Nick who also kept me updated on the progress as the repairs were being made. 10 stars for Precision Auto

Customer Service

Returned Clean