Schaefer Autobody Centers - Crestwood
In operation 41 years.
Schaefer Autobody Centers has delivered trusted, high-quality collision repair since 1985, serving drivers across the St. Louis region with 13 convenient locations—12 in Missouri and 1 in O’Fallon, IL. Our I-CAR Gold Class technicians use OEM procedures and genuine factory parts to ensure proper fit, finish, and safety on every repair. We’re certified by leading manufacturers, including BMW, Chrysler, Ford, GM, Honda and Acura, Infiniti, Nissan, Tesla, Hyundai, Kia, Subaru, Volvo, and Volkswagen. Modern vehicles rely on advanced safety technology, and Schaefer Autobody Centers is equipped to restore it correctly. Through our dedicated SOS Auto Glass & Calibration division, we provide windshield replacement and precise ADAS calibrations for systems like lane departure, blind-spot monitoring, adaptive cruise control, and more—ensuring your vehicle performs exactly as designed. We’re committed to restoring your vehicle the right way!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Schaefer does good work. you need to fix the communications piece.
Repair Quality - 5.0/5.0 -
We've come to expect Schaefer to do good work, and. you do.
Customer Service - 1.5/5.0 -
sadly the communications with your company have substantially slipped since we used your services a few years ago. Even scheduling was difficult and the promised twice weekly updates usually did not come in. Very disappointed. Based on previous experience, this aspect of your business has slipped.
Returned Clean
My Experience - 5.0/5.0 -
Your customer service was some of the best I’ve experienced. Everyone was nice and kept me up-to-date on what was going on. And the work you did on my car was wonderful. I shall recommend you to anyone who wants a good auto body shop. thank you so much.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
Everything looks great but there is still one ding on window trim from hail.
Customer Service - 1.5/5.0 -
Getting ahold of anyone was very challenging. There was no number to call the shop directly, so I had to continue to just show up at the shop to get updates. I do understand that the roof glass of the Tesla was back ordered but it took a very long time (1.5 months). The vehicle was also not cleaned at all when we picked it up but because we needed the vehicle that day, simply had to take it as is.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I felt they did a good job with my car but I was told 3-5 business days and it ended up being over 2 weeks. There were no proactive updates on why it was taking this long so I had to call several times to understand if my car would be done before I was set to leave now 2 weeks trip. So while the end result of the repairs was good and the general idea of having a link that showed progress, it was never updated to tell me what was actually going on, never gave an estimated pick up date, etc
My Experience - 5.0/5.0 -
People were great!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will absolutely recommend Schaefer to friends and family.
Repair Quality - 5.0/5.0 -
Repair quality was excellent. I even inquired about OEM parts, as my insurance company provided a quote to me showing aftermarket. I asked the Schaefer rep and they informed me that only OEM parts would be used.
Customer Service - 5.0/5.0 -
The customer service was great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and clear communications!
Customer Service - 5.0/5.0 -
Fast and clear communications!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car was there for three months. Schaefer said it was ready but did not repair dents! There was an additional dent from their tool cart. The manager was fired. Most of the staff were very unprofessional. Amy Tureen was absolutely wonderful though.
Customer Service - 0.5/5.0 -
Horrible
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The damage was repaired in a satisfactory way
Customer Service - 4.5/5.0 -
Small glitch in confirming the claim number, but was worked out quickly and did not cause delay in the repair
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Had trouble talking to anyone when I called. Seemed like the people or message center was overwhelmed
Returned Clean
Likely to Recommend - 3.0/5.0 -
I have used them before & they do great bodywork, but they need to be better organized around service.
Repair Quality - 3.5/5.0 -
I was literally unable to reach them by phone the half dozen times I called-and then they didn’t call back after leaving messages. I left my car on the 18th & was suppose to pick up on 29th. Finally got it on 31st.
Customer Service - 4.5/5.0 -
Knowledgeable & friendly.