Schaefer Autobody Centers - Crestwood
In operation 41 years.
Schaefer Autobody Centers has delivered trusted, high-quality collision repair since 1985, serving drivers across the St. Louis region with 13 convenient locations—12 in Missouri and 1 in O’Fallon, IL. Our I-CAR Gold Class technicians use OEM procedures and genuine factory parts to ensure proper fit, finish, and safety on every repair. We’re certified by leading manufacturers, including BMW, Chrysler, Ford, GM, Honda and Acura, Infiniti, Nissan, Tesla, Hyundai, Kia, Subaru, Volvo, and Volkswagen. Modern vehicles rely on advanced safety technology, and Schaefer Autobody Centers is equipped to restore it correctly. Through our dedicated SOS Auto Glass & Calibration division, we provide windshield replacement and precise ADAS calibrations for systems like lane departure, blind-spot monitoring, adaptive cruise control, and more—ensuring your vehicle performs exactly as designed. We’re committed to restoring your vehicle the right way!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0 -
In the end the car I got back you can still tell the body lines don't align. They were paid $20,000, 2/3rds the value of the vehicle. It will have to go back a 3rd time.
Repair Quality - 2.0/5.0 -
It took 4 months to repair my car. After they repaired the car I had to bring it back because the body lines were all messed up.
Customer Service - 2.0/5.0 -
I think they do a good job at communication but only after I called and told them I wanted weekly updates
Returned Clean
My Experience - 5.0/5.0 -
Only issue was with getting through on generic phone number on the general website.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Couldn’t always reach a real person (or the person I wanted to, and they were slow to return calls)
Returned Clean
My Experience - 5.0/5.0 -
The staff was friendly, answered all my questions, and kept me informed of the progress of my car. The work done looks great. A nice surprise - my car was washed and the inside vacuumed. I would definitely recommend Schaefer's.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Zack was great, very nice and communicative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
These repairs took almost 3 months. Also, I had to follow up with the estimates for the second claim, a couple of times and didn’t get responses right away. They did give a discount on the deductible when I picked up the car, which was the right thing to do, given the earlier delays and miscommunication. I noticed when I got home, the left side where the rear quarter panel/bumper was fixed, it’s not completely even. I’m surprised after all these delays, the work wasn’t done completely right.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car was with you for 7 weeks which was longer than the 3-4 week estimate. I called 3 times for updates and no one ever responded. Status updates should be automatic. The rest of the experience was good- kind people and car looks good
My Experience - 0.0/5.0 -
Car was very dirty on the inside. Not understanding why there were footprints inside my drunk storage area why was someone standing in that area based on the repairs made do the rear passenger doorand wheel well. The hatchback area seems pretty noisy which was not like that before dropping my car off. There was lots of residue of glue or seal and left on door trim as well as on the glass roof. As a nick in the trim above the door that was repaired. I spent a couple hours vacuuming dust throughout the entire vehicle and wiping down seats and doors. I should not have had to do this when dropped the car of clean. I’ve used Schaefer for many years and this was by far the most disappointing pickup that I experienced for the finished product. Please work on better communication, I do appreciate the text however, sometimes I would like to speak with someone for questions I may have. Last, my car looks like it was driven based on the mileage when I picked it up. Not sure why it was driven but I should be informed when you Artie putting miles on my vehicle even if it was just for a test drive. Other than the above, the friendliest and respect of the employees are as always so nice and appreciate the kindness. The repairs look good other than the overall finished product.
Likely to Recommend - 5.0/5.0 -
We're bringing our second hail damaged auto in next week. Hopefully it won't take as long as it did to get the Camry parts but I know the job will be done well. Do what you have to do.
Repair Quality - 5.0/5.0 -
The employees at the Watson Road location are professional, caring, and thorough. Amy is amazing to work each day with multi customers and working with the multi insurance companies. She takes care of it and makes it work.My 2017 Camry looks brand new. Thank you.