Schaefer Autobody Centers - Crestwood
In operation 41 years.
Schaefer Autobody Centers has delivered trusted, high-quality collision repair since 1985, serving drivers across the St. Louis region with 13 convenient locations—12 in Missouri and 1 in O’Fallon, IL. Our I-CAR Gold Class technicians use OEM procedures and genuine factory parts to ensure proper fit, finish, and safety on every repair. We’re certified by leading manufacturers, including BMW, Chrysler, Ford, GM, Honda and Acura, Infiniti, Nissan, Tesla, Hyundai, Kia, Subaru, Volvo, and Volkswagen. Modern vehicles rely on advanced safety technology, and Schaefer Autobody Centers is equipped to restore it correctly. Through our dedicated SOS Auto Glass & Calibration division, we provide windshield replacement and precise ADAS calibrations for systems like lane departure, blind-spot monitoring, adaptive cruise control, and more—ensuring your vehicle performs exactly as designed. We’re committed to restoring your vehicle the right way!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
See previous comments
Repair Quality - 2.5/5.0 -
Body work completed so far is satisfactory with the exception of a new scratch on my hood that was not there before I am still waiting on a windshield to complete the work on my claim and despite numerous phone calls requesting an update I still do not have one
Customer Service - 2.5/5.0 -
Would give a 9 up until my recent struggle to obtain a windshield update
Likely to Recommend - 5.0/5.0 -
My only criticism is to have better communication with customers.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Personnel at the shop great and very courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Poor service , no response to phone or email. Chaotic and unorganized
My Experience - 5.0/5.0 -
Everything was great on your part! I was a little disappointed with my insurance company being so slow on getting the necessary paper work to you to start the repairs. I appreciated your occasional voicemails to let me know at what stage you were in the repairs. Thank you very much Troy!!
Likely to Recommend - 0.5/5.0 -
I’ve had body work done elsewhere and did not have these issues so I would go back there instead
Repair Quality - 3.5/5.0 -
There are rough paint edges, a plastic piece that doesn’t clip in place now where my liftgate latch is, and my taillights were scuffed
Customer Service - 5.0/5.0 -
Zac was awesome to work with. The main customer call line was awful
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Multiple emails and phone calls sent without any response from any member of the Schaefer team.
Returned Clean
Likely to Recommend - 0.5/5.0 -
While Schaefer had possession of my vehicle there was a hail storm in the area, which resulted in hail damage to my vehicle. Had my car been in my possession, it would have been in the garage where it lives and not received damage. However, I entrusted Schaefer with its care, assuming that should anything happen to it Schaefer would take care of it. I was dead-wrong. Schaefer's position is that hail damage is an 'act of God'; however, they'll also say in the same breath that they'll do all they can to move cars into the shop when there is inclement weather, they just can't fit all the cars. Unless Schaefer has a guy/gal named "God" working for them, hail damage is not an act of god, but a result of my car not being selected to be taken into the shop while others were. I've been hung out to dry and am expected to pay for the damages that happened while Schaefer had my vehicle. What's worse: Schaefer is indicating that there is more damage to my car ($3,600 worth of damage) than what I agreed to pay prior to taking my car in ($2,000 worth). Unless Schaefer would like to take responsibility for the damage they caused by leaving my car out in the storm while bringing others in, I will only share the negatives of the experience, and Zac's excellent customer service skills will go to waste.
Repair Quality - 3.5/5.0 -
Noticed when we got home that the back passenger door that had been repainted had what appeared to be door insulation protruding from the bottom of the door. I assume this was from when the door was reinstalled? I'm not sure why or how it happened.
Customer Service - 0.5/5.0 -
First and foremost, my low rating for the Customer Service question has nothing to do with Zac Wallingsford. I would give him a 10 if I could, and give Schaefer itself a zero or less. Why is there such a discrepancy here? The reason is simple: while Schaefer had possession of my vehicle there was a hail storm in the area, which resulted in hail damage to my vehicle which Schaefer believes is my fault, or an 'act of God.' In another question I expand on this issue.
Returned Clean
My Experience - 5.0/5.0 -
They did an excellent job and their customer service is above and beyond!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with the work done on my Ford Escape. It was a pleasure working with Zach W. He kept me informed on the time-line as to when parts would be coming in. He also was honest about "just in case" surprises that can happen. Late parts arrivals, insurance adjustments etc... I received my car 2 weeks earlier than anticipated and it looked great. Thank you Schaeffers. I will look no further in the future on where to take my vehicle if ever need be.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks fantastic!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Flaws and deceptions. Could not get straight answers to my questions I have had excellent service in the past. That's why I was so disappointed by this experience. At this time, I would not recommend your shop.
Customer Service - 2.5/5.0 -
Same reasons as listed earlier.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
I spent 45 minutes on Saturday wiping down the severe dust on the inside of my car on the side that was repaired. The floormats are also covered with dust and debris. Their is some kind of caulk or a substance on the outside of the back passsenger window that I cannot remove. All of this is very, very frustrating and I need to know that I can bring the car in and not have to wait for these things to be rectified. I would also expect some king of compensation for this time and extra hassle.
Customer Service - 2.5/5.0 -
I realize Zac is a busy man, but it took hours or even the next day to return my phone calls inquiring about the status of my car. I also realize the timing is an inexact science, but I had been told Friday morning that the car would be ready between 11 and noon on Friday, when it actually wasn't ready until 4 pm. I had planned the rest of my day based on a 1 pm pickup in case noon was a wrong answer. You can imagine the frustration that this caused as it screwed up my afternoon.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
I never even got a call my car was finished. I called two weeks after drop off and my advisor didn't even know. He finally called me back and said it was. Who knows when it was actually completed. On pick up I'm not sure why the advisor even talked to me. He seemed way to tired to even explain anything. The receptionist was fantastic though.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Customer Service - 4.5/5.0 -
I have a Tesla so I know how hard it is to get parts in for it. So this is tough to judge because of that issue. so it took a little over two weeks to paint my bumper but again I believe that’s because they were waiting on parts. The only coaching I’d give them on Customer Service is keep in communications via text or phone with the customer regarding updates. Better yet have a website that provides you to receive updates.