Schaefer Autobody Centers - Crestwood
In operation 41 years.
Schaefer Autobody Centers has delivered trusted, high-quality collision repair since 1985, serving drivers across the St. Louis region with 13 convenient locations—12 in Missouri and 1 in O’Fallon, IL. Our I-CAR Gold Class technicians use OEM procedures and genuine factory parts to ensure proper fit, finish, and safety on every repair. We’re certified by leading manufacturers, including BMW, Chrysler, Ford, GM, Honda and Acura, Infiniti, Nissan, Tesla, Hyundai, Kia, Subaru, Volvo, and Volkswagen. Modern vehicles rely on advanced safety technology, and Schaefer Autobody Centers is equipped to restore it correctly. Through our dedicated SOS Auto Glass & Calibration division, we provide windshield replacement and precise ADAS calibrations for systems like lane departure, blind-spot monitoring, adaptive cruise control, and more—ensuring your vehicle performs exactly as designed. We’re committed to restoring your vehicle the right way!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Did not reapply the dual motor label and spoiler is loose
Customer Service - 1.5/5.0 -
Mr. Germann did not return my call for 2 days and gave incorrect estimate of repair time twice. Did not let me know when to lock my vehicle once key card was placed in glovebox
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
The work completed was great and my truck looks great.
Customer Service - 0.5/5.0 -
The communication at Schaefer's is lacking (if it even exists). My vehicle was dropped off on a Monday morning, and I was told I would get an update on Friday. I didn't receive that update and called the following Wednesday. During that call I was told the young lady would email someone at the shop to have them call me for an update. I never got that update, but instead received a call from my insurance company telling me to return my rental on Friday because my truck would be finished then. I then again called Schaefers back (this is on Thursday) and was told I would get a call back before the end of the day. This call back didn't happen at all. On Friday morning I called again, was told I would get a call back (at this point I was a little panicked because I was supposed to turn in the rental and needed to organize this dropoff/pickup). Again, this call was never returned. The next Monday, I did finally get a call and was told my car should be finished by the afternoon. Overall, the workmanship gets an A, but the communication is a solid fail. There were long hold times and no follow thru. I had no idea my truck was even close to being finished except for the insurance company telling me. Also, it was a tad stressful trying to figure out if I had to find babysitters last minute on a Friday to pick up my truck/turn in my rental so I didn't get in trouble having the rental for an extra weekend.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always very good and they really do a great job washing the car after.
Customer Service - 5.0/5.0 -
Faith (I think her name is) was just lovely.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
It’s weird not to be received by someone who understands about cars to explain you the next steps. “They will call you” , and they did more than a week later, is not the best approach to me. Others customers may like it. I don’t.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job. Good communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The only negative was getting someone in the phone but understand short staffing
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Can barely see where one of the worst hail dings was repaired.
Customer Service - 3.0/5.0 -
Communication could have been better.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
Very hard to get ahold of someone to ask about the repairs got direct line to Troy and he still don’t answer State Farm has tried to get ahold of the Crestwood location to ask about my car still needing repairs due to back order on trim they left a message and are waiting to hear from him
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Receptionist Amy was great and technician Troy German did a fantastic job!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Told I had appointment Wed and when I showed up they stated they would look at it Monday.
Customer Service - 4.0/5.0 -
Troy made pretty good contact but forgot to call me when it was pushed back
Returned Clean
Likely to Recommend - 0.5/5.0 -
For Crestwood location only. Great service in years past at Webster.
Repair Quality - 3.0/5.0 -
Used PDR for hail repair. Was told car was ready. They had missed numerous dings. Some repaired dings still visible. Left car for 3 more weeks. Final repair was acceptable. Some paint pulled-off during repair.
Customer Service - 1.5/5.0 -
Prior to starting repair, I discussed that I wanted a quote to repair some failing paint on hood. I wanted to use your bid to determine what paint I wanted repaired, and what dents/ panels that would NOT be repaired to pay for it. They repaired all dents first, removing my decision on what to repair. A freshly painted hood would have been the choice, with less dents repaired. I have had tremendous service at your Webster location over the years. This mistake was unacceptable and I cannot recommend using Crestwood.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were very pleased with your service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Customer service is great, communication and they do a great job!
Repair Quality - 4.0/5.0 -
Customer Service is top notch!! The only issue I had was that they said it was detailed and ready to go, but didn’t look like it had even been washed. Last time I got my car repaired, I had gotten my car back pristine inside and out. Otherwise, my car was fixed like new, and they walked through the repair before I drove it off the lot.
Customer Service - 5.0/5.0 -
They squeezed me into their very busy schedule!!
Likely to Recommend - 1.5/5.0 -
I would tell them to find a shop with better communication
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Calls were not answered, had to wait on hold until they hung up on me
Returned Clean
Likely to Recommend - 4.0/5.0 -
The repair was good, but I was unhappy with the time it took. Thank God I didn’t have to pay the $1,000+ for the rental.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I thought the repair job took an awfully long time.