Crash Champions #0143 Orlando West
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
you have been great ; you surpassed my expectation 10
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything’s fine. But I only called the shop because I saw some scratches on the right side of the car. But the lady said that you guys only painted half of the car. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gracias el carro quedó como nuevo
Likely to Recommend - 5.0/5.0 -
They are the only ones I trust to fix any of my vehicles.
Repair Quality - 5.0/5.0 -
I am very satisfied with the work and service I received.
Customer Service - 5.0/5.0 -
Jennifer was excellent, she made sure we were happy with the job.
My Experience - 5.0/5.0 -
Wash and sweep took a while but I still like your work.
My Experience - 5.0/5.0 -
Everybody was nice and polite when answering the phone and talking in person, you don’t get that all the time when talking to cooperations and when we went over the car when picking it up, you could never tell that there was an accident the color match perfectly to the color of the car and the total total car was fixed and back to normal again so thank you again for your professionalism
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
My car came back looking great. Like it was never in an accident. But. There was a new 12 inch crack in my windshield that wasn’t there when I dropped my car off. Clearly we would have seen it when dropping off my car because we walked around my car and marked all previous damage. That part was very thorough. I now have to replace my windshield. No one did a walk around with me when I picked up my car, I was just handed a packet and told everything that was done was in the packet. No explanation.
Customer Service - 4.0/5.0 -
Please see previous comment. Everyone was very knowledgeable.
Returned Clean
My Experience - 0.0/5.0 -
Unfortunately, my experience with this body shop was not what I expected. My vehicle was there for about a week, and communication throughout the process was very limited. I received automated emails stating that the vehicle was expected to be ready toward the end of the week, but I received no calls or texts with updates on the progress. I ultimately had to call on the day it was supposedly ready just to find out it was available for pickup. When I arrived, I noticed several areas where sanding debris had been painted over. The shop kept the vehicle for several additional days to correct those issues. I returned the following Tuesday, and once again, I received no communication that the vehicle was ready and had to call myself for an update. Unfortunately, the issues continued. After being told the vehicle had been detailed for several hours, there was compound dust throughout the exterior and interior, and the cleanup was far from satisfactory. On top of that, the driver’s front wheel was still visibly scuffed and the repair was poorly done. The shop now has to send a mobile technician out to redo the wheel. The locking lug nut was also missing when I went to pick up the vehicle, and the shop had to locate it and reinstall it. I understand that mistakes can happen, but the combination of poor communication, multiple quality-control issues, and having to repeatedly follow up myself made the overall experience very frustrating. I expected better attention to detail and communication throughout the repair process.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
From the beginning til I picked my car up, the entire experience was as good as any one could possibly hope for
Repair Quality - 5.0/5.0 -
The entire experience was great, not including the accident of course. Crash Champions were friendly and very helpful
Customer Service - 5.0/5.0 -
Could not have been better professional and courteous
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Loud rattling noise coming from one of the repaired panels. Lots of glass pieces rattling around inside my back door. Warning light on my dashboard that never used to be there.
Customer Service - 0.5/5.0 -
I called the store to complain about the quality and was told there was nothing they could do about it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was great. My car looks great. Thank you!
Customer Service - 5.0/5.0 -
The check in and pick up process were quick. The staff was great.
Returned Clean
My Experience - 5.0/5.0 -
That’s great that they constantly gave me text message updates on the repair it was also done at the estimated time & quality of work was satisfactory no problems at all
My Experience - 5.0/5.0 -
I have been to crash champions a few times and their work is fantastic and I am completely satisfied thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0 -
Jennifer are the crash champions was great she kept me posted about my vehicle and even brought it back to where I dropped it off. She was great.