Crash Champions #0247 Regency

Likely to Recommend - 5.0/5.0 -

I want to give Danielle specifically a 10 out of 10. She made the entire process easy and seamless from start to finish. She kept me updated throughout the repair, answered my questions, and made me feel like an important customer instead of just another number. She absolutely deserves this rating. The quality of the work was fantastic, and I’m very happy with the repair. The only hiccup was the billing process and a lack of communication regarding my vehicle. My truck was moved from the location where I dropped it off to another Crash Champions location for the repairs. While I completely understand why that may have been necessary, I would have appreciated being informed before it happened rather than after the fact. Danielle happily arranged to have my truck returned to the original location, which was about 30 minutes closer to my home, and I really appreciated that. Unfortunately, the billing process was frustrating. The first payment link I received didn’t work. I also couldn’t pay in person because the store where I picked up my truck hadn’t performed the repairs, and their system kept freezing. They then sent me a second payment link, which I used successfully. My card was charged, but I later received a call saying my payment hadn’t gone through. After I explained everything, I spent several minutes on hold while the team tried to sort out the issue on their end. Since I was having dinner with my family, I asked if they could call me back. They never did, so I assume everything was resolved. Despite those issues, Danielle, the customer service team, and the technicians who completed the work were all outstanding. Everyone I interacted with was friendly, professional, and genuinely helpful. I would absolutely recommend Crash Champions based on the people who work there and the quality of the repair. The only area I think could use improvement is the billing process and communication between locations.

Repair Quality - 5.0/5.0 -

I want to give Danielle specifically a 10 out of 10. She made the entire process easy and seamless from start to finish. She kept me updated throughout the repair, answered my questions, and made me feel like an important customer instead of just another number. She absolutely deserves this rating. The quality of the work was fantastic, and I’m very happy with the repair. The only hiccup was the billing process and a lack of communication regarding my vehicle. My truck was moved from the location where I dropped it off to another Crash Champions location for the repairs. While I completely understand why that may have been necessary, I would have appreciated being informed before it happened rather than after the fact. Danielle happily arranged to have my truck returned to the original location, which was about 30 minutes closer to my home, and I really appreciated that. Unfortunately, the billing process was frustrating. The first payment link I received didn’t work. I also couldn’t pay in person because the store where I picked up my truck hadn’t performed the repairs, and their system kept freezing. They then sent me a second payment link, which I used successfully. My card was charged, but I later received a call saying my payment hadn’t gone through. After I explained everything, I spent several minutes on hold while the team tried to sort out the issue on their end. Since I was having dinner with my family, I asked if they could call me back. They never did, so I assume everything was resolved. Despite those issues, Danielle, the customer service team, and the technicians who completed the work were all outstanding. Everyone I interacted with was friendly, professional, and genuinely helpful. I would absolutely recommend Crash Champions based on the people who work there and the quality of the repair. The only area I think could use improvement is the billing process and communication between locations.

Customer Service - 5.0/5.0 -

I want to give Danielle specifically a 10 out of 10. She made the entire process easy and seamless from start to finish. She kept me updated throughout the repair, answered my questions, and made me feel like an important customer instead of just another number. She absolutely deserves this rating. The quality of the work was fantastic, and I’m very happy with the repair. The only hiccup was the billing process and a lack of communication regarding my vehicle. My truck was moved from the location where I dropped it off to another Crash Champions location for the repairs. While I completely understand why that may have been necessary, I would have appreciated being informed before it happened rather than after the fact. Danielle happily arranged to have my truck returned to the original location, which was about 30 minutes closer to my home, and I really appreciated that. Unfortunately, the billing process was frustrating. The first payment link I received didn’t work. I also couldn’t pay in person because the store where I picked up my truck hadn’t performed the repairs, and their system kept freezing. They then sent me a second payment link, which I used successfully. My card was charged, but I later received a call saying my payment hadn’t gone through. After I explained everything, I spent several minutes on hold while the team tried to sort out the issue on their end. Since I was having dinner with my family, I asked if they could call me back. They never did, so I assume everything was resolved. Despite those issues, Danielle, the customer service team, and the technicians who completed the work were all outstanding. Everyone I interacted with was friendly, professional, and genuinely helpful. I would absolutely recommend Crash Champions based on the people who work there and the quality of the repair. The only area I think could use improvement is the billing process and communication between locations.

My Experience - 5.0/5.0 -

Thank you so much yall we're fast and reliable love the work that you have done

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Very good looking clean shop. Very nice professional staff. Ultimately everything seems to be have been done correctly. Just a little slow prevents the 10

Customer Service - 5.0/5.0 -

Very friendly and professional staff.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car was suppose to be returned to me on 7/27. It was confirmed delivered then. My car wasn’t even running when plans for delivery to my house were made. My car has yet to be returned. I have received little information. Just waiting

Customer Service - 1.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

So far things look good and drive good. I really enjoyed them keeping me informed on the repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Fast and reliable! Completed in a short time and all persons were very professional.

Repair Quality - 4.5/5.0 -

Only because I'm stiill waiting for a side mirror so they can complete the repair

Customer Service - 5.0/5.0 -

Courteous and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tyrone and the woman at the front desk (sorry, couldn't remember her name) were very helpful and kept me updated through the whole process.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was awesome, answered my questions and made this whole experience easy. I appreciate Everyone that made this process great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I’ve found service if all kinds to be a little lax here in Florida with the exception of crash champions great job

Repair Quality - 5.0/5.0 -

I was pleasantly surprised at every aspect of this repair very communicative polite and completed project ahead of schedule

Customer Service - 5.0/5.0 -

Like I said informed me every step of the way and polite and pleasant to speak to

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exceptional customer care.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They called daily, kept us updated, and finished on time. You’d never guess $10,000+ damage was repaired. Outstanding job—won’t go anywhere else.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repairs were done with excellence. Looks awesome. The staff communication during the process was fantastic, they communicated with me any time need. Very professional staff

Likely to Recommend - 5.0/5.0 -

I would recommend to friends and family as need it

Repair Quality - 5.0/5.0 -

Awesome job

Customer Service - 5.0/5.0 -

Very satisfied, comunicación 100% every time needs it, wonderful staff, and very clear every time they explain the process

Returned Clean

My Experience - 5.0/5.0 -

Took longer Han expected due to delay in getting critical part. Arrived on Monday and repair completed. Looks good. Very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Our insurance recommended Crash Champions, I can see why, they are thorough, they take their time to diagnose any and all issues, and they put quality into their repair work.

Repair Quality - 5.0/5.0 -

It's as if my vehicle was never in an accident the repair work is so good

Customer Service - 5.0/5.0 -

Staff members were very friendly, and when I called to inquire about the status of my vehicle, (Tyrone) was very apologetic about the time it was taking for the repairs to be completed. I understood they were doing all they could and was very appreciative of their dedication to getting fixed ASAP

My Experience - 5.0/5.0 -

Super fast and easy! Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean