Tom & Eds - Burns Harbor
In operation 43 years, 10 years at this location.
Family Owned and Operated since 1983, Tom & Ed's Autobody have been focused on Quality repairs. We are dealership preferred and work with all insurance claims. We do all repairs per manufacture guidelines with all the latest factory equipment and training. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners with consistent status updates
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Dianne and the men were the best!!! Car looks great! Kept me informed the whole time. Went above and beyond. I will always use them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No complaints. Thanks for being so helpful and your communication was top tier. I will use you every time.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Diana went out of her way to keep me posted on parts and progress of the repair work done on my 2024 M4. Everyone I spoke with at Tom & Ed’s was very nice and seemed to car about my car. They had made a bad situation much better. Thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work and wouldn’t use any other body shop around.!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent repair. The truck looks like it was never in an accident. They got it done quicker than expected.
Customer Service - 5.0/5.0 -
Very pleasant and personable service people. Very helpful and answer questions thoroughly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No complaints. Great workmanship, great communication. As good as it gets.
Customer Service - 5.0/5.0 -
Good as it gets.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the 3rd time I have used Tom and Ed's in Burns Harbor. This time the removable roof from my corvette was damaged after flying off the car over Labor Day weekend. They had it repainted and ready to go by the following Friday for my next weekend outing. They were very concerned about getting the paint to match. I gotta say that their attention to detail with the paint match made it turn out perfect. Also, the work they did on my pickup truck years ago still looks great. You can't even tell the pickup was ever in the two fender benders.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Was told it would take a week to a week and a half, ended up taking over 5 weeks. The manager got frustrated with me at one point and hung up the phone on me. When I got my car back, the parts did not follow the blackout series of the vehicle, as they used chrome instead of black lettering.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job, very good people
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The actual work looks fantastic
Customer Service - 5.0/5.0 -
Donny and Selena were excellent to work with. They were incredible communicators and displayed both empathy and professionalism.
Returned Clean
My Experience - 5.0/5.0 -
Outstanding paint work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The painter did an amazing job matching the paint to the rest of my car. Wonderful service and nice communication.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for everything!
My Experience - 5.0/5.0 -
You have quite a guy in Donny Sims. He made me comfortable dealing with Tom & Ed’s and given me confidence in speaking confidently to friends in need of T&E’s services. Getting the work done is one thing knowing how to handle customers is the real benefit.