Tom & Eds - Burns Harbor
In operation 43 years, 10 years at this location.
Family Owned and Operated since 1983, Tom & Ed's Autobody have been focused on Quality repairs. We are dealership preferred and work with all insurance claims. We do all repairs per manufacture guidelines with all the latest factory equipment and training. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners with consistent status updates
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
You have quite a guy in Donny Sims. He made me comfortable dealing with Tom & Ed’s and given me confidence in speaking confidently to friends in need of T&E’s services. Getting the work done is one thing knowing how to handle customers is the real benefit.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Guy in body shop was extremely rude & u professional
Customer Service - 0.5/5.0 -
The guy that did the work on my car has horrible customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
In and out. Great service at a fair price
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are very happy with the final results. The car looks great!! Woul highly recommend your Autobody Shop to friends. Thank you so much!!! The Campbell’s👍🏻😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great! 👍🏻
Customer Service - 5.0/5.0 -
Everyone I spoke with was always very helpful and answered any questions I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience in getting my Dodge Charger fixed. They took in my vehicle on short notice, got it back to me very fast and they even went to extra mile and completed wiped down & vacuumed the inside of my car. 10/10 experience, highly recommend!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I felt like my car was brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very professional group! I would go back there again!
Repair Quality - 5.0/5.0 -
Office staff was friendly. Donnie worked well with us to get the car back.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Got my car in on short notice and they were happy to help me, car looks great!
My Experience - 5.0/5.0 -
Everyone there were very friendly and considered of my time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My TPMS sensor was not repaired Someone drove my car 10 miles without my permission
My Experience - 0.0/5.0 -
The workmanship is great but the length of time to get my car fixed was over 6 weeks. In that time the company went through 3 general managers. I have used your company several times but won’t be coming back.
My Experience - 5.0/5.0 -
The reason I came to get my car fixed. I knew everything would be done as I knew it was. Thank you.
Likely to Recommend - 5.0/5.0 -
They do Great job.
Repair Quality - 5.0/5.0 -
I Sent one but I knew you would take care of my car. Thank you so very much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The wife isn’t pleased that obvious damage from the accident to the hood of her SUV was ignored or overlooked. There is also a whining sound and shake to her steering wheel while turning.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great work on my car. Thank you so much!
Likely to Recommend - 5.0/5.0 -
Highly recommend this shop
Repair Quality - 5.0/5.0 -
Great work. Will bring my cat back here for all future vehicle needs.
Customer Service - 5.0/5.0 -
Excellent communication, scheduling, punctuality and kindness.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I am shocked at the poor level of service.
Repair Quality - 0.5/5.0 -
My repair is not satisfactory. When I returned to have the issue addressed, I was told "that is how my suv was built". Prior to picking up my vehicle, I had to call many times just to get an update on the progress. I spoke with Dianne (or Dianna) many times and she assured me that everything would be fixed properly, that I could reach out to her with any issues, yet when I returned, she never spoke to me even though she walked pass me several times. I am extremely unhappy and very disappointed in the service. I brought my vehicle to Tom & Ed's because we've had a few repairs done at the Merrillville location without incident. I am still waiting for a response from the Burns Harbor location, yet no one has reached out.
Customer Service - 0.5/5.0 -
My repair is not satisfactory. When I returned to have the issue addressed, I was told "that is how my suv was built". Prior to picking up my vehicle, I had to call many times just to get an update on the progress. I spoke with Dianne (or Dianna) many times and she assured me that everything would be fixed properly, that I could reach out to her with any issues, yet when I returned, she never spoke to me even though she walked pass me several times. I am extremely unhappy and very disappointed in the service. I brought my vehicle to Tom & Ed's because we've had a few repairs done at the Merrillville location without incident. I am still waiting for a response from the Burns Harbor location, yet no one has reached out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Have not been able to see the work due to picking up the car on a rainy day and have not been able to wash the vehicle yet. Kim and Jose were amazing and kept me up-to-date through the whole process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Second time using Tom and Ed’s. Work is done efficiently and quickly. The detail cleaning of inside of my car is a major plus. Great customer service too