Tom & Eds - Burns Harbor
In operation 43 years, 10 years at this location.
Family Owned and Operated since 1983, Tom & Ed's Autobody have been focused on Quality repairs. We are dealership preferred and work with all insurance claims. We do all repairs per manufacture guidelines with all the latest factory equipment and training. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners with consistent status updates
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0 -
I would only tell people I didn't like to go to there. So, I gave it 3 because there is a bright side to this. I can use this shop to get back at a few people I don't really like.
Repair Quality - 0.5/5.0 -
I was rear-ended with damage to my bumper, trunk, one taillight. I went to Tom&Eds in Chesterton for an estimate. I drove my car there and dropped it off. They disassembled my car to do the estimate and then told me my car was totaled out. I asked to pick up my car for a second opinion. They told me that they weren't releasing my car and I couldn't drive my car. I told them I drove my car there so I don't understand why I can't drive my car. They said they get paid to take it apart and they don't get paid to put it back together so its unsafe to drive as of right now. I had to call the State of Indiana to get them to release my car and put it back together. The State told me it was illegal for them to hold your car hostage and if they took it apart to estimate, then it's their responsibility to put it back together. Be careful of their tactics and know your rights before going there. You will no option when your rental car is not paid for, and you have no car to drive because they took it apart. What a great idea! Let take the cars apart so they can't leave, and they have to get the work done. Its genius.
Customer Service - 0.5/5.0 -
They lied to me several times only to find out by the State of Indiana that they were completely in the wrong. Then dragged their feet to correct their mess.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very happy
Repair Quality - 5.0/5.0 -
Very happy
Customer Service - 5.0/5.0 -
Very happy
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work and service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and personal services.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Excellent job done on the door, my only complaint is that the cover for the battery (which is located in the vehicle behind passenger seat) was left uncovered and was not put back into place.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the updates and communication and being upfront about any issues that occurred during the repair. Staff was very courteous and facility was very clean and orderly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and updates on the stages of the car repair process, friendly informative staff, clean work environment. 10/10
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Came to Tom & Ed’s after some body damage was done to my new Jeep. The customer service was excellent and they were great about explaining the process and how best to process everything through the driver at faults insurance. I received a phone call or app update everyday for my vehicle until it was completed. The repair looks perfect and it was even done a day early. I will use them again should I need services in the future.
My Experience - 5.0/5.0 -
Very good job as always. Thank you Rich Hendricks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful any time I called, but I never got any contact the other direction. I know it was an insurance claim so there was probably more communication with the insurance company, but I was left in the dark on timeframes or updates unless I called in.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jose and team were great to deal with and kept me informed throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Coming from a background in auto body repair and paint along with custom/hot rod/classic painting, I wouldn't hesitate to recommend this shop given the work I had done.
Repair Quality - 5.0/5.0 -
Absolutely wonderful job, it matches my 9 year old factory paint perfectly from the color down to the texture of the clear, amount, or lack of in this case, orange peel. I would, and will be using them for any future repairs needed. Excellent staff and kept me informed throughout the entire process.
Customer Service - 5.0/5.0 -
No problem with any communications or questions with the estimate, scheduling, tracking, and reporting the current state and expected timeline whenever I wanted to know and updates via text when I wasn't asking.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Didn't do anything to much money to fix
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job!!
Customer Service - 5.0/5.0 -
Great Job!!
Returned Clean
My Experience - 5.0/5.0 -
Did a very good job. I chose this shop because a family member had used them in the past and I was impressed with the workmanship. Process was easy and on time and all the staff were great!! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and my car looks like new again! Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did an excellent repair on my front bumper! Friendly staff that keeps you in the loop as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job done replacing my bumper! Friendly staff that keep you in the loop as well.
Customer Service - 5.0/5.0 -
Excellent job done replacing my bumper! Friendly staff that keep you in the loop as well.
Returned Clean
My Experience - 5.0/5.0 -
You worked with a difficult insurance company to get everything done on my car. It looks great. Thanks!