Tom & Eds - Burns Harbor
In operation 43 years, 10 years at this location.
Family Owned and Operated since 1983, Tom & Ed's Autobody have been focused on Quality repairs. We are dealership preferred and work with all insurance claims. We do all repairs per manufacture guidelines with all the latest factory equipment and training. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners with consistent status updates
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Already have, boat.
Repair Quality - 5.0/5.0 -
Charlie, think that is his name is very friendly and polite.
Customer Service - 5.0/5.0 -
Charlie, think that is his name is very friendly and polite.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I truly appreciated Aaron's attention to my car when I brought it in for an estimate. The main reason I chose your repair shop for my car is because Aaron went that little extra step for me. THAT is the definition of fantastic customer service. I hope I never need to come back, but if I do, I will certainly choose your company to do the work on my car. Thank you!
Customer Service - 5.0/5.0 -
I truly appreciated Aaron's attention to my car when I brought it in for an estimate. The main reason I chose your repair shop for my car is because Aaron went that little extra step for me. THAT is the definition of fantastic customer service. I hope I never need to come back, but if I do, I will certainly choose your company to do the work on my car. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never! Will recommend someone else!
Repair Quality - 1.0/5.0 -
Repairs were not done or done improperly.
Customer Service - 0.5/5.0 -
Customer service is a joke! The customer is never right!!!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The only reason I say 8 is because tom and eds were at a stand still while waiting on the county to get their appraiser over to the shop.
Customer Service - 5.0/5.0 -
Aaron was on it. We stayed in touch about 3-4 times a week. Towards the end of repairs we were on the phone about 3-4 times a day. Communication was excellent.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Need to call Aaron about something
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very through and finished as new. Paying attention to details and what was wanted done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the repairs and customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car was in pretty bad shape before your team took care of it. This being my first car and in turn my first time having it repaired for anything, I won't lie I was sceard to trust anyone with my first car. But Aaron seemed very trust worth and knew his stuff, and couldn't be happier. He made sure my car was ready in time for the weekend so I could make it to work on time. I can't describe how amazing my car looks now and how happy I am. Thank you to everyone on the team for ur hard work and dedication, keep it up! :)