Tom & Eds - Burns Harbor
In operation 43 years, 10 years at this location.
Family Owned and Operated since 1983, Tom & Ed's Autobody have been focused on Quality repairs. We are dealership preferred and work with all insurance claims. We do all repairs per manufacture guidelines with all the latest factory equipment and training. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners with consistent status updates
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was very satisfied with the work done. Thank you.
My Experience - 5.0/5.0 -
Everyone that I had contact with at Tom &Ed's explained the process in a very thorough manner. They kept me up to date on their progress and were very patient when I had questions. From the first time I walked through the door I felt confident that my vehicle was in good hands
Likely to Recommend - 5.0/5.0 -
Already have recommended
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0 -
Friendly and helpful with any questions that I had
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The repair is good--it just took much too long (although the insurance problems were a big part of that). I found that the inside ceiling light doesn't work. The basics are really great, and the car drives and looks great, too.
Customer Service - 4.0/5.0 -
People were polite and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you. Good job. You guyshave done repairs for my family in the past. We are always happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I am very impressed with the team here. Solid work and great customer service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kim is always a pleasure to speak with.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Your shop and Kia next door to you are my go tos (Service Manager Dominic recommended your shop when Kia couldn't take it) from now on.
Repair Quality - 5.0/5.0 -
You all went far above and beyond with communication, information, and access to a live person when I had any questions. Point blank period, hope I don't NEED to see you guys again, but you've become my body shop, in that event. Will be recommending to others. Kim, Darick, Selina, thank you!!!
Customer Service - 5.0/5.0 -
Kim is the best, and was up to date with info
Returned Clean
My Experience - 5.0/5.0 -
Super pleased w the truck inside and out. The whole crew knocked it out. Darick was great at handling the insurance anspect and the craftsmanship from the shop was phenomenal.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication was excellent. Darrick was in contact every step of the way.
Customer Service - 5.0/5.0 -
Derek was in constant contact with updates
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everything was good except the extra day because I had to pay that day for my rental.
Repair Quality - 4.5/5.0 -
I was told the car would be done on Dec. 14th. If it was any later they would let me know. They never contacted me and it wasn't done until the 15th. I had to pay the extra day for the rental out of my pocket. That's why they received a 9 instead of a 10.
Customer Service - 4.5/5.0 -
I was told the car would be done on Dec. 14th. If it was any later they would let me know. They never contacted me and it wasn't done until the 15th. I had to pay the extra day for the rental out of my pocket. That's why they received a 9 instead of a 10.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Such a great job. I will definitely let family and friends know.
Repair Quality - 5.0/5.0 -
Very satisfied with the work that was done. My jeep looks brand new again.
Customer Service - 5.0/5.0 -
Everyone I was in contact with was very nice.
Returned Clean
My Experience - 5.0/5.0 -
Great communication and repairs were performed as expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of work is excellent. I feel that my car is safer now
Customer Service - 5.0/5.0 -
Great customer service from all staff