Tom Wood Collision Center
In operation 14 years.
Tom Wood Collision Center is the center of choice for all Tom Wood Guests. We are factory certified by all the major manufacturers. We are also Aluminum Certified.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great job on my minor Ferrari repair. It looks like new. Everyone was very professional and gave me excellent and caring service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car wasn't fixed properly when I came to pick it up!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very disappointing. This is my 2nd experience. And both were terrible. I wast old that my car was ready for pick up it when I arrived work wasn't completed properly. Would never go back again. It's very sad because I'm s very loyal client of Tom Wood Audi. I hate to see Tom Woods name being demolished because of poor service. Unfortunately I wouldn't be coming back or recommending others to go there.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
As well as the Insurance Co. (Liberty Mutual Insurance)
Repair Quality - 0.5/5.0 -
Disatisfy with both the Insurance Co. (Liberty Mutual Ins.) & Tom Wood Collision Center. No attempt to fix the leak that was coming in the Driver side of the vehicle. Ryan Tillman,(TWCC) even admitted there was a leak that could evenually destroy the carpet and rust the vehicle. Extremely unhappy that the insurance company and Tom Wood Collision Center have come to this decision.
Customer Service - 0.5/5.0 -
Accident occurred damage resulted. When I took the vehicle in for repair there was no leak in the driver side, now we have a leak, again damaging the carpet and the possibility of mildew which could creat a health hazard.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Throughout the process, the level of expertise was substandard. If I had been paying for the work instead of the insurance company, I would have demanded my money back and attempted to find a more knowledgeable dealership.
Repair Quality - 2.5/5.0 -
The paint job was average. I wouldn't even call it factory standard since I could tell where the line on the hood was between old and new paint.
Customer Service - 1.0/5.0 -
I was mislead throughout the process. I can only speculate as to the reasons. It could have been how busy the place was. It could have been honest mistakes. Either way, I did not feel like I was dealing with a ford certified dealership. My family and I have been Ford customers for multiple generations and I've come to expect much higher standards in the knowledge, experience, and final product. This is only a 2, because the case was escalated at one point and it felt like progress was being made at a reasonable pace at one point in the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
work seem to take a little longer than necessary and I'm getting ready to call for an appointment to bring the car back it has a slight a shake in the front end.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The lady that checked me out was wonderful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I had issues with my insurance company not communicating with Tom Wood Collision. I wish Tom Wood Collision had contacted me directly about the completion of repairs. All that aside, the staff and manager were excellent.
Customer Service - 4.5/5.0 -
Tom Wood Collision did a great job. My insurance company fell short of communicating well with all the involved parties. The mam
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Horrible customer service! I had to "find" my vehicle on the lot after they handed me the keys. The customer service overall was awful. The front ladies were great. The gentleman assigned to our repairs was condescending and rude.
Repair Quality - 5.0/5.0 -
Once completed we were satisfied.