Tom Wood Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fine

Customer Service - 3.5/5.0 -

Service was ok but blew it in the end car snowed in and no one cared

Likely to Recommend - 5.0/5.0 -

I have used this center before and will again if needed.

Repair Quality - 5.0/5.0 -

I had significant damage that Merze took great care of.

Customer Service - 5.0/5.0 -

Very responsive to all my questions and worries.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I had brought my car in initially for 2 separate accidents and quotes - the front end and the rear end. The rear end was covered by the other person's insurance while the rear end was a self-pay to start with. When I brought the car back in for work you proceeded with the insurance-covered work on the rear end (although you didn't start on it until nearly a full week after my having brought it in), but gave me a new quote for the front end $800 more than the firts quote, while telling me you had no evidence of that first quote when I clearly have a have a paper copy of it and sent it to Stacey and Mike. I had to forego the work on the front end now pending getting additional quotes from other collision repair shops.

My Experience - 5.0/5.0 -

Car was immaculate! I am very satisfied.

Likely to Recommend - 0.5/5.0 -

Never and will not recommend it

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0 -

They promised it in 24 hours, took 5 days , complaining and a call to my insurance.

My Experience - 5.0/5.0 -

Communication throughout the process was very good.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

The used aftermarket parts to fix.

Customer Service - 0.5/5.0 -

The worst experience ever

Likely to Recommend - 5.0/5.0 -

I think they are good, maybe too busy.

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

didnt get timely updates, in fact I received a2nd notice my car was complete, don't think I got the first...may just be me.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

So far, my car has been at Tom Wood Collision for 17 days and I have not received one update. After 13 days, I did receive a text message telling me that I would soon receive updates about the repair on my car. The only other texts that came through were request for me to fill out a satisfaction survey. So so far I am dissatisfied.

Customer Service - 4.0/5.0 -

The gentlemen who did the estimate was very polite and thorough. The girls at the front counter were also very pleasant. I called first and then stopped by to pick up a parking pass that I left in the car. It took more than 30 minutes to locate the car and retrieve the parking pass. Again please note that everyone was extremely polite and friendly.

Likely to Recommend - 4.0/5.0 -

I would recommend Tom Wood, but I would tell people not to expect any sort of communication from them with updates on whats going on with their car.

Repair Quality - 4.0/5.0 -

I think that the service I received on my car was fantastic. I would give a 10/10, but I literally received no communication during the process. My car was there for almost three weeks. I received no email updates or phone updates at all.

Customer Service - 4.0/5.0 -

I received great customer service when I called in to ask questions regarding my car. I would give a 10/10, except I received no updates on my car (phone or email) while it was in the shop

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