Valley Collision Draper

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

You guys took great care of me. Thank you! You’re awesome. What a smooth experience with great customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Would highly recommend to family and close friends…. So I would recommend to everyone

Repair Quality - 5.0/5.0 -

Professional… finished ahead of schedule (by a lot) no surprises. Friendly and honest. An absolute pleasure considering the circumstances of a car accident. Highly recommend without hesitation.

Customer Service - 5.0/5.0 -

Fantastic

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team was professional quick and informative.

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

Likely to Recommend - 5.0/5.0 -

Every time !!!!!

Repair Quality - 5.0/5.0 -

Amazing service from start to finish the vehicles looks so amazing it has sentimental value to me and brought tears to my eyes it looked so good and that’s hard to say being a grown man so that must tell you how great you guys were.

Customer Service - 5.0/5.0 -

Amazing service from start to finish from the front desk secretary to the general manager Jacob they were all amazing

Returned Clean

My Experience - 5.0/5.0 -

I’m very impressed with the dedication towards a quality finish. The service was above and beyond and I appreciate Jacob for being so accommodating of my requests.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a great experience with Valley Collision in Draper. From the beginning, Jacob was extremely helpful, professional, and detail-oriented throughout the entire process. I’m very picky about paint match and body work, especially on bumpers where it’s easy to notice differences in color or finish, but he made sure everything came out perfect. The bumper matched flawlessly and honestly looked factory when I got the car back. What stood out the most was how far Jacob went out of his way to help me. There was an additional part I had that wasn’t even included in the original bid, and instead of brushing it off or charging me a bunch extra, he offered to come install it at my house himself. That level of customer service is rare nowadays and showed he genuinely cared about making sure everything was done right.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Overall quality of work just wasn’t there.

Repair Quality - 2.5/5.0 -

When we picked the vehicle up there were several gaps where to hood and bumper cover aligned with the headlight that was replaced. Also there was a defect in the paint on the bumper cover next to the headlight.

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Vehicle was on time, great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car repair was beautiful. Completed earlier than expected. Everyone I interacted with was helpful, friendly and efficient.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick and friendly service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jacob was great to work with, as was the rest of the staff. The end result was better than we expected. I was left with some confusion and uncertainty in some parts of the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work was done very well, I could not tell the difference between the different painted pieces, both old and new. I was also pleasantly surprised to find they had completely cleaned the inside of my truck, despite 100% of their work being on the outside.

Customer Service - 5.0/5.0 -

Very professional, very helpful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Just an A+ experience. Good customer experiences are so rare—nobody cares any more about anything. This is the first time in along time that I had a really great experience. Friendliness, communication, professional and execution—everything A+. Awesome experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I have gone to other repair shops in the past when I have had crash repair needs. This time I decided to try out Valley Collision and I have to say that they will be my go to place going forward. From the moment I first called Valley Collision, to the moment I walked out the door to take my repaired truck home, my experience was top notch. The communication was frequent and on point, the level of detail was impressive, the level of effort that my rep (Broc) put into advocating on my behalf was second to none, and the quality of work done to my truck precise and professional. I will definitely recommend Valley Collision to all my friends and family going forward.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

So fast and very communicative!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

I personally would not choose to come back.

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0 -

Super confusing. Did not help me feel like I knew what they were doing with my car. Contacted the wrong numbers over and over. Gave me the wrong time to pick up my vehicle by over a week.

Returned Clean