Vive Collision of Newington

4.9 (523reviews)
97%
172 Kelsey St.,  Newington,  CT  06111
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Shop AssistantSparkles

In operation 34 years, 10 years at this location.

At Bryon's Auto Powered by VIVE, we provide superior service to our valued customers in the Newington area and throughout Hartford County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (523)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with many highlighting the welcoming, professional, and empathetic front desk staff who made stressful situations feel seamless. The quality of repairs is frequently described as outstanding, with vehicles returned looking brand new, often detailed and cleaned beyond expectations. Timeliness is a strong theme, with numerous customers noting their vehicles were completed ahead of schedule. Regular text and phone updates throughout the repair process were widely appreciated. A few customers noted areas for improvement, including occasional communication gaps, minor quality concerns upon vehicle return, and isolated incidents with cleanliness or incomplete repairs, all mentioned directly in customer feedback.
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"... bringing my vehicle in as I was ripped off in the past. VIVE Collision did an absolutely amazing job on my vehicle. Outstanding professionalism and they go beyond to ..." Read more
"They communicated to me the repair process every step of the way-even if it meant multiple calls in one day. I really ..." Read more
"... concerns and before I could even finish my sentence he gestured at me with his hands to be quiet and listen..I was completely appalled!! I listen to him and ..." Read more
"... with. The repairs make the car look like new and they finished a few days ahead of schedule." Read more
"It was ready earlier than expected."
"... twice both times I was highly satisfied no issues received my vehicle on a timely fashion matter and excellent condition thank you" Read more
"It took longer than what it was supposed to be done."
"They went above and beyond to meet a deadline I had to travel!"
"Crystal clear communication, regular updates. Top notch professionalism."
"... vehicle was not ready on top but the repair company kept me in communication while step of the way about everything going on and I was never left wondering what was ..." Read more
"Not frequently and usually only after I asked for an update"
"Not at all"

My Experience

After the repair i noticed my tail lights aren’t fully functioning and won’t turn on completely.

Likely to Recommend

Repair Quality

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was so kind and extremely helpful anytime I had any questions.

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Repair Quality

Amazing service

Customer Service

Returned Clean

My Experience

They did an excellent job very happy with the results

Likely to Recommend

Great job

Repair Quality

Great job

Customer Service

Great job

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

The experience from start to finish was amazing. Lily was an exceptional help through the process. Paul and the team did an amazing job on my truck. As well as keeping in touch with updates.

Customer Service

The team were all really helpful.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

My car looks great! Very happy with the results.

Customer Service

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It was a good experience why not introduce it to family and friends

Repair Quality

Friendly environment Good vibes they make me feel special thank you I'll happy to work with you guys again

Customer Service

Friendly environment Good vibes they make me feel special thank you I'll happy to work with you guys again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I'm happy with the repair and the lady in the from is soo sweet thanks

Likely to Recommend

The work that they did was great, and the communication was great. My only gripe was that they put a can of paint thinner that was in the bed of my truck inside of the cabin and it tipped over and spilled all over my floor mats so now my truck has a chemical smell that I need to air out. A little common sense would have prevented this from happening.

Repair Quality

Customer Service

I’m going to penalize you because of someone that has worked in customer service for over two decades there is nothing more inorganic or unnatural then pressuring customers to give you a 10 out of 10. Do your job right and it will come naturally.

Returned Clean

My Experience

Yes, they did a good job.I never seen a place.Do a good job to wake up bumper.Usually some of these places don't do that, and the lady at the counter was the best lady ever.She helps out a lot

Likely to Recommend

Repair Quality

There were good people. They took good care of me besides the guy that handled my case from travelers never reached out to me. Let me know what was going on. So I was like totally clueless. So I called them, and I talked to them, and they helped me out with everything. I don't know what that guy was thinking, but he shouldn't be working. If he don't know how to reach out and let people know what's going on with their vehicles? How you get paid for something.You don't know what to do

Customer Service

There were good people. They took good care of me besides the guy that handled my case from travelers never reached out to me. Let me know what was going on. So I was like totally clueless. So I called them, and I talked to them, and they helped me out with everything. I don't know what that guy was thinking, but he shouldn't be working. If he don't know how to reach out and let people know what's going on with their vehicles? How you get paid for something.You don't know what to do

My Experience

The young woman at the front desk (I’m sorry I don’t remember her name) was as pleasant and professional as you could ask for. She was anxious to help me in any way that she could and made me feel valued and well cared for. Thank you!

Likely to Recommend

Repair Quality

Good job.Great service.

Customer Service

Excellent

Returned Clean

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Repair Quality

Customer Service

Excellent customer service.

Returned Clean

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Repair Quality

Very kind and kept in touch through the whole process. Car looks like new. Would highly recommend.

Customer Service

Lilly is the best. She deserves a raise. 🤗

Returned Clean