Vive Collision of Newington

4.9 (530reviews)
97%
172 Kelsey St.,  Newington,  CT  06111
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Shop AssistantSparkles

In operation 34 years, 10 years at this location.

At Bryon's Auto Powered by VIVE, we provide superior service to our valued customers in the Newington area and throughout Hartford County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (530)

My Experience

I'm happy with the repair and the lady in the from is soo sweet thanks

Likely to Recommend

The work that they did was great, and the communication was great. My only gripe was that they put a can of paint thinner that was in the bed of my truck inside of the cabin and it tipped over and spilled all over my floor mats so now my truck has a chemical smell that I need to air out. A little common sense would have prevented this from happening.

Repair Quality

Customer Service

I’m going to penalize you because of someone that has worked in customer service for over two decades there is nothing more inorganic or unnatural then pressuring customers to give you a 10 out of 10. Do your job right and it will come naturally.

Returned Clean

My Experience

Yes, they did a good job.I never seen a place.Do a good job to wake up bumper.Usually some of these places don't do that, and the lady at the counter was the best lady ever.She helps out a lot

Likely to Recommend

Repair Quality

There were good people. They took good care of me besides the guy that handled my case from travelers never reached out to me. Let me know what was going on. So I was like totally clueless. So I called them, and I talked to them, and they helped me out with everything. I don't know what that guy was thinking, but he shouldn't be working. If he don't know how to reach out and let people know what's going on with their vehicles? How you get paid for something.You don't know what to do

Customer Service

There were good people. They took good care of me besides the guy that handled my case from travelers never reached out to me. Let me know what was going on. So I was like totally clueless. So I called them, and I talked to them, and they helped me out with everything. I don't know what that guy was thinking, but he shouldn't be working. If he don't know how to reach out and let people know what's going on with their vehicles? How you get paid for something.You don't know what to do

My Experience

The young woman at the front desk (I’m sorry I don’t remember her name) was as pleasant and professional as you could ask for. She was anxious to help me in any way that she could and made me feel valued and well cared for. Thank you!

Likely to Recommend

Repair Quality

Good job.Great service.

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service.

Returned Clean

Likely to Recommend

Repair Quality

Very kind and kept in touch through the whole process. Car looks like new. Would highly recommend.

Customer Service

Lilly is the best. She deserves a raise. 🤗

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I was recommended by my brother in law o your place. Since the beginning of calls and service everything went well. I’m pleased to have my car’s bumper getting it fix at your shop. When I picked it up I did not notice a little misalignment problem with the bumper and the muffler. Is not well adjusted and aligned.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The best service and attention to costumer

Customer Service

Lily is the best

My Experience

Very impressed with the service. Lily in the front desk was very professional, kind, and would communicate all updates on my vehicles Repair. Highly recommended repair shop.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Would 100% recommend them.

Repair Quality

Excellent repair work.

Customer Service

Very nice to deal with and communication was great

My Experience

The two times I’ve been there, they went above and beyond. And Lily makes everyone feel comfortable there. She really represents the company well!

My Experience

Likely to Recommend

Repair Quality

Work completed on time and with great care

Customer Service

Continuous updates throughout service

Likely to Recommend

Repair Quality

Excellent service from the lady in the office

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was friendly and helpful. I appreciated the ongoing feedback regarding the status of the repair. Lily was the best!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Staff was friendly and honest. Timelines were accurate and very reasonable for my repairs. And without even asking the car was also washed and cleaned, even the interior.

Customer Service

Everyone was nice and respectful and kept in touch both directly and through insurance.

Returned Clean

Likely to Recommend

Repair Quality

They made the experience seamless, excellent customer service, and the truck looks great!

Customer Service