West Herr Collision Center Williamsville
In operation 76 years, 18 years at this location.
Don't trust you your families' safety to just anyone. Come to West Herr Collision Centers. All of our personnel are trained to the highest standards in the Collision industry. We have 10 locations across Upstate New York. Hours of operation are Mon-Fri : 7:30am- 5:30pm, Sat : 8am-12pm, Sun : closed
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent as expected
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Although the sales and service department were very responsive when they learned of my issues, I never got contacted by the collision shops management. Two days after I received the car a service engine light came on. Although the light wasn't an issue from the collision department, they did find 2 additional items that had to be repaired due to incorrect work by the collision shop. Overall I felt I received very poor customer service.
Repair Quality - 2.5/5.0 -
My car had a great deal of damage which I know takes time to fix. The problem was the lack of communication and over promising and under delivering. Whenever I visited the shop or called I was treated like I was a problem. No one was friendly and I felt as if I was bothering the employees.
Customer Service - 0.5/5.0 -
Very unfriendly, did not call when they said they would and acted like I was a problem when I called them. I was told I could have my car on a certain day and they would call me before 4. I stressed with Alexis that I did not have another form of transportation to a doctor's appointment the next day. When I received the call at 3:45 I was told my car was not ready and that it had to be towed to the service shop for transmission fluid. I asked could that be done early so I could make the doctor and no one knew. When asked how long a process this was I was told to call the service department and ask. I would have thought that was an employee's job, not the customer. I asked Jill if she could arrange to get a loaner car for 4 hours from the sales group. She said she could not ask. When I asked if the manager could call they weren't available. It ended up costing me $100 for an Uber to the doctor. Overall I felt that I was looked at as a bother and the overall experience was very poor.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the communications. My car was washed inside and out when I picked it up. I would recommend it to anyone that needs collision work.
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 3.0/5.0 -
Due to reasons in first response
Repair Quality - 3.5/5.0 -
The repairs took much longer than expected (nearly 3 weeks) and it was not communicated to me properly as to why. I was updated once a week for 2 weeks and found out that it was due to the need to order parts. However, once the repairs were done, the car looked great
Customer Service - 3.5/5.0 -
Once a week is not adequate for updates in my opinion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was great. Communication was great too. No real issues. Took longer than I wanted but it got done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Erin was extremely helpful during the first days of my service &
Returned Clean
Likely to Recommend - 5.0/5.0 -
Looks good, Customer Service excellent
Repair Quality - 5.0/5.0 -
Excellent job great customer service
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although my repair was pushed back 1 month, I am satisfied with the repair and process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Unless insurance claim ...not a preferred repair shop so insurance holds things up I think.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My suv looks like it never happened
Customer Service - 5.0/5.0 -
Everyone was very helpful! West Herr is the best. Kept me updated!