West Herr Collision Center Williamsville
In operation 76 years, 18 years at this location.
Don't trust you your families' safety to just anyone. Come to West Herr Collision Centers. All of our personnel are trained to the highest standards in the Collision industry. We have 10 locations across Upstate New York. Hours of operation are Mon-Fri : 7:30am- 5:30pm, Sat : 8am-12pm, Sun : closed
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Fast efficient and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly associates - kept me informed about progress of repair - the entire experience went very smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick repair - constantly updated as to repair progress - very smooth transaction! Would not hesitate to recommend West Herr
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like it never happed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good service
Repair Quality - 4.5/5.0 -
No shuttle or pick up service
Customer Service - 4.5/5.0 -
Needs shuttle service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
We were told vehicle would be ready by a Friday when we first dropped it off. Was not available until closing time (5:30) the following Monday evening. Was somewhat frustrating.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My repair was delayed from 4 days to 14. Throughout, the staff did not keep in close contact and repeatedly gave me false deadlines that passed without any notification from West Herr. The whole process was frustrating and unnecessarily difficult. I went into the process open minded and accepting of whatever they said I needed, so in the end it really feels like a complete failure in customer service and managed expectations on their end. I'm sure my insurance company isn't pleased either considering how much the final price deviated from their quote. Would not use them again, given the choice.
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Having to deal with an accident doesn’t seem like it can be easy, unless you can deal the personnel at West Herr Collision (Toyota Williamsville). Everyone was fantastic with walking us through the processes of the insurance and rental companies.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sean and the team at West Herr Collision explained all aspects of the procedure and repair, and kept in touch through the repair to keep us informed.
Customer Service - 5.0/5.0 -
West Herr personnel were fantastic through the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very stellar work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks awesome. It was fine when promised. Tina was very nice also!!!!
Customer Service - 5.0/5.0 -
My car looks awesome. It was fine when promised. Tina was very nice also!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Once again you've confused me with another customer. I picked my 4Runner up on February 3rd. I'm upset for a number of reasons. 1. You had me deliver the vehicle before you had parts. 2. Tina called and said my vehicle was ready when she confused me with another 4Runner. She was embarrassed and said she would call. 3. I called a few days later and she said you asked Allstate for a added part the fog light. 4. I called and was told the light arrived damaged and it would be overnight delivered. That was a Friday. 5. I received my vehicle the next Wednesday. 6. I was given a Land Rover that was a premium loaner that I did not request. The extra charges exceed $400. I'm not sure if I should send you or Enterprise the bill. John Shaflucas
My Experience - 5.0/5.0 -
Everyone I dealt with was very helpful and kept me updated on the status of my repairs. It made this process very easy for me and was greatly appreciated!