Auto Collision & Glass - North Tonawanda

5.0 (1,839reviews)

99%

(716) 691-9700

707 Erie Avenue, North Tonawanda, NY 14120

99%

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707 Erie Avenue
North Tonawanda, NY 14120

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About Auto Collision & Glass - North Tonawanda

See Photos

707 Erie Avenue
North Tonawanda, NY 14120

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 20 years.

Auto Collision & Glass, locally owned and operated collision repair shops servicing WNY. Our collision centers are equipped to handle any auto body repair from minor dings to extensive damage, glass repair installation, mechanical, towing, rustproofing, and insurance claim assistance available.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	7:30 am - 5:30 pm
Wed	8:00 am - 5:00 pm
Thu	7:30 am - 5:30 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,839)

Sort By:
Newest
Rating

1,586 Customers Rated

5 Stars

79.3% Complete

(1458)
4 Stars

4.2% Complete

(78)
3 Stars

0.9% Complete

(17)
2 Stars

0.6% Complete

(11)
1 Star

0.3% Complete

(5)
< 1 Star

0.9% Complete

(17)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs described as flawless, leaving vehicles looking brand new. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was repeatedly highlighted, as many vehicles were completed ahead of schedule, exceeding expectations. Customers appreciated the professional, friendly, and knowledgeable staff who made the repair process stress-free and easy. Several customers noted the shop went above and beyond, including interior detailing and flexible scheduling. A few customers mentioned minor concerns such as follow-up visits for unresolved issues, as noted directly in their feedback, but overall satisfaction remained exceptionally high across all areas.

Select to learn more

Service Quality
Timeliness
Communication

"Car looks as good as I got it, couldn't tell there was a repair made!"

"Fantastic team, from the front desk to the body shop and the detail team at the end. Great customer service, communication, ..." Read more

"... and the time it took for everything to be competed. Excellent customer service that really try to work with you on all possible options. 10 out of 10" Read more

"Very professional answered all my concerns...work was done absolutely perfect..thank you... will recommend to everyone...."

"The car looked brand new when we picked it up."

"My car was ready weeks before expected"

"Received truck 7 days earlier then stated"

"The job was completed before the projected time, with quality work!"

"... couldnt be happier other than not hitting the deer !! Ahead of schedule repair time which is always a plus." Read more

"10 days prior to anticipation"

"Communication from start to finish was smooth. I was kept updated every step of the way."

"I appreciate the constant updates through text about how far along my car is to being finished, I appreciate the quick answers ..." Read more

"Excellent follow up"

"This place is the best. Everyone I spoke to explained in detail what was happening and continued to update me on the progress over texted messages or when necessary, ..." Read more

"... was upbeat, friendly, knowledgeable, & engaging. They kept me updated routinely on the progress they were making, & even completed the job a day ahead of schedule. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Car looks as good as I got it, couldn't tell there was a repair made!"

"Fantastic team, from the front desk to the body shop and the detail team at the end. Great customer service, communication, ..." Read more

"... and the time it took for everything to be competed. Excellent customer service that really try to work with you on all possible options. 10 out of 10" Read more

"Very professional answered all my concerns...work was done absolutely perfect..thank you... will recommend to everyone...." Read more

"The car looked brand new when we picked it up."

"My car was ready weeks before expected"

"Received truck 7 days earlier then stated"

"The job was completed before the projected time, with quality work!"

"... couldnt be happier other than not hitting the deer !! Ahead of schedule repair time which is always a plus." Read more

"10 days prior to anticipation"

"Communication from start to finish was smooth. I was kept updated every step of the way."

"I appreciate the constant updates through text about how far along my car is to being finished, I appreciate the quick answers ..." Read more

"Excellent follow up"

"This place is the best. Everyone I spoke to explained in detail what was happening and continued to update me on the progress over texted messages or when necessary, ..." Read more

"... was upbeat, friendly, knowledgeable, & engaging. They kept me updated routinely on the progress they were making, & even completed the job a day ahead of schedule. ..." Read more

Rebecca (Chevrolet owner) reviewed 9/4/26

Even though my vehicle was totaled, everyone was extremely kind and made the situation much easier. Fantastic customer service!!

Jean M (Subaru owner) reviewed 9/3/26

Lori (Audi owner) reviewed 9/1/26

Nate was very professional and great to work with. Very satisfied with work and fair pricing for repair. Thank you

Roxanne (Nissan owner) reviewed 8/26/26

Once again , Nate and his team coordinated a flawless service experience for me! I am an Auto Collision and Glass customer for life. 😊

Richard (Toyota owner) reviewed 8/24/26

Very professional...service was outstanding...would definitely recommend to others...

Very professional answered all my concerns...work was done absolutely perfect..thank you... will recommend to everyone....

Tu (Subaru owner) reviewed 8/21/26

Very professional and efficient from the day I dropped off my car until I picked up. Progress was communicated thoroughly and repair was done on time.

Stephanie (Ford owner) reviewed 8/17/26

Everything from start to finish was smooth and easy. Vehicle was done the day they said it would be and the work done was excellent. Would highly recommend.

Everybody I spoke with was professional and explained things thoroughly.

Pamela (RAM owner) reviewed 8/17/26

Very nice guy. His name is Nate

Melissa A (Chevrolet owner) reviewed 8/14/26

Angela (Dodge owner) reviewed 8/13/26

Shirley (Scion owner) reviewed 8/13/26

The car looks great and it was done before antisapated. And the price didn’t go up. Nice job! Thank you.

Alice (Toyota owner) reviewed 8/10/26

The service was great. Everyone was nice and I was updated daily about my car repairs. A job well done.

Great service

Cassandra (Volkswagen owner) reviewed 8/6/26

The friendly gentlemen did a fabulous job. I really liked I was able to drop off the rental car right there at the shop. They also completed the job ahead of the estimated completion date.

The car looked brand new when we picked it up.

They made the whole process easy and smooth.

Rosemary (Chevrolet owner) reviewed 8/6/26

I want to thank Nate for his caring and great customer service which is so hard to find. Also thanks to the staff as well. Keep up the good work.

Diana (Hyundai owner) reviewed 8/3/26

I can’t say enough wonderful things about our experience with Nate and his team. Nate was so amazing, he went over and beyond with us. Our vehicle looked perfect when they completed the work. We were completely satisfied and would highly recommend Nate and his team!!!

Ashley Alexandria (Jeep owner) reviewed 7/20/26

Alyssa (Honda owner) reviewed 7/20/26

Jose (Honda owner) reviewed 7/20/26

So glad I came in there, Nate handled everything so well for me great customer service and amazing work I highly appreciate you guys and will recommend in the future

Great

Matt (Dodge owner) reviewed 7/2/26

Fantastic team, from the front desk to the body shop and the detail team at the end. Great customer service, communication, and quality work.

Fantastic customer service, great communication.

John (Chevrolet owner) reviewed 6/29/26

They had great communication and service. The work looks perfect ! Thank you !!!

Very satisfied with the work and the communication.

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view more shops in: North Tonawanda | 14120

It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Auto Collision & Glass - North Tonawanda

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Auto Collision & Glass - North Tonawanda

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,839)

1,586 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?