Caliber - Allen

4.8 (6,098reviews)

96%

(214) 383-0012

1371 Andrews Parkway, Allen, TX 75002

96%

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1371 Andrews Parkway
Allen, TX 75002

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About Caliber - Allen

See Photos

1371 Andrews Parkway
Allen, TX 75002

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (6,098)

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Rating

4,900 Customers Rated

5 Stars

67.2% Complete

(4098)
4 Stars

8% Complete

(489)
3 Stars

2.3% Complete

(143)
2 Stars

1% Complete

(62)
1 Star

0.4% Complete

(27)
< 1 Star

1.3% Complete

(81)

Customers say

Overall Customer Satisfaction

Customers at Caliber Collision Allen consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the professionalism and friendliness of both front desk staff and service advisors, noting that they were kept informed throughout the entire repair process via texts, calls, and emails. Repairs were frequently completed ahead of schedule, and vehicles were often returned clean and looking brand new. Customers appreciate the seamless process, from drop-off to pickup, with several mentioning the convenience of courtesy rides. A small number of customers noted areas for improvement, including more consistent communication updates, stricter quality control before vehicle return, and better attention to interior cleanliness - all points raised directly in their feedback.

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Service Quality
Timeliness
Communication

"They were professional. The work was done perfectly. They were very nice and I would recommend them to anyone"

"Excellent service. Outstanding quality and amazing communication. Highly recommend"

"... If the goal is to avoid unnecessary expenses, then the workmanship and quality control should be handled correctly before the vehicle is released to the customer the ..." Read more

"I was not satisfied with my experience at this location due to the poor quality of the workmanship and the way the situation was handled after the issue was identified. To be fair, the shop did acknowledge the problem and agreed to repaint my vehicle, which I appreciate, but that is expected since the work is guaranteed through my insurance. However, the overall handling of the situation and the quality of the final work still did not meet a professional standard. When I initially pointed out the paint defect, the solution presented was for them to pick me up and drop me off while the vehicle was repainted. That was not an acceptable option. A customer should not be inconvenienced in that way when the vehicle is being brought back due to a repair that was not completed correctly the first time. I also had to personally contact my insurance company to ensure I received a rental vehicle. The shop initially suggested that I simply use Uber instead of providing a rental. That is not a reasonable solution when the vehicle is back in the shop because the repair work did not meet quality expectations. When the repaint was finally completed, it felt rushed.. The focus appeared to be on minimizing the cost associated with the rental car rather than ensuring the repair met a proper quality standard. If the goal is to avoid unnecessary expenses, then the workmanship and quality control should be handled correctly before the vehicle is released to the customer the first time. Even after the repaint, the finish still was not perfect. There is a noticeable buildup of paint in one area that should not exist on a properly completed paint job. If the repair is being paid for, whether through insurance or otherwise, the expectation should be professional workmanship and proper quality control before the vehicle is released back to the customer. I have used Caliber Collision before and had a good experience, but I chose this location because it was closer. Unfortunately, the craftsmanship and attention to detail at this location did not meet the standard I expected. For transparency, I have also documented the paint defects and the repair process with my insurance company because of this experience, I would not return to this location or recommend it to others." Read less

"top quality - better than new"

"Car looks brand new. Awesome work. Would recommend to all others. Superior customer service."

"... kind and courteous throughout the whole procedure. The work was even done before the estimated time." Read more

"Repairs were completed in a timely manner. Car was washed and cleaned inside and out. Thank ..." Read more

"... was actually the week following. Not an issue tho they gave reasonable expectations when I dropped it off" Read more

"... more extensive than originally anticipated. However, it took too long to get it back from the shop. From 1 week to 3 12 weeks. Also, the car battery was apparently ..." Read more

"... complete sooner. I was told 10-15 businesses days but it took 3 weeks. Although it was expected to complete dec 31, I got it the 30th. Which is still longer ..." Read more

"... Caliber was amazing. From the handling of insurance, keeping me posted on the progress of my car and providing updates when need was amazing." Read more

"Communication started out good, but disappeared further into the process."

"... extended multiple times without prior notification. I found myself reaching out constantly for updates the day my car was supposed to be finished, only ..." Read more

"... difficulty getting materials I didnt mind the delay. I was kept in the loop the entire time and my car was ready when promised. I am grateful for the diligent ..." Read more

"Caliber Collison kept me updated on the status of my vehicle from the first day to the day it was ready. I received texts ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication