Caliber - Allen

My Experience - 5.0/5.0 -

Kathy and jawan were fantastic 10/10

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kathy and jawan were great to work with

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you, Chad and the team to get my truck fixed so quickly thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair I’m pretty satisfied and thank you to all the people work on it

Customer Service - 5.0/5.0 -

Thank you for speedy Repair

Returned Clean

My Experience - 5.0/5.0 -

It was done ahead of time and done perfectly you can't ask for more than that

Likely to Recommend - 5.0/5.0 -

I have been telling everyone about the great job done for this mishap and the dent in the hood earlier

Repair Quality - 5.0/5.0 -

Excellent work done. Can’t tell that my car got rearended!

Customer Service - 4.5/5.0 -

I think that steps were slowed down just a bit because the tech originally assigned to the repair went out for spring break. But I guess that there was a wait for a few parts.

Returned Clean

My Experience - 5.0/5.0 -

I appreciate all the staff members I interacted with who helped walk me through every part of the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I never met such a caring and passionate team of individuals. I will be referring all my friends and family. and a lifetime client myself. Roosevelt Broome Jr

Likely to Recommend - 5.0/5.0 -

I will tell everyone I know that need their services

Repair Quality - 5.0/5.0 -

It is the best repair shop that I have had the pleasure of working with. Their customer service is off the chartd.

Customer Service - 5.0/5.0 -

see previous comments

Returned Clean

Likely to Recommend - 4.0/5.0 -

This rating is not a reflection on the quality of the attention I received by the service advisors. There was, however, a problem with attention to detail in the shop, I feel. My service advisor spent a great deal of time cleaning up the interior of my car where oil/grease stains were noted on both my front and rear passenger side white leather seats. Earlier I was told I could pick up my car after it received its car wash, but it was apparent to me that the car had not been washed at the agreed upon time I picked it up with dust and stickiness on the windshield and the car. Additionally, I picked up the car Thursday when it was running, and I drove it. 4 miles home then turned off the engine and intended to drive again 10 minutes later. When I tried to restart the car the battery was dead, and had to be jumpstarted in my garage. On Friday morning, my car was difficult to start, and was taken to a Goodyear Store for a non-claim related parts addition. The battery died at the Goodyear Store, and could not be jumpstarted again as the battery had been completely drained. I had called Caliber on Thursday to inform that my battery was now dead and having problems, and the shop manager told me that it was unrelated to my car repair in the Caliber shop. On Friday, I had to buy a new battery and have it installed.

Repair Quality - 4.5/5.0 -

I am satisfied with the quality of the actual repair/bodywork os the door. There were delays in getting started, but they were explainable by the need to request a second replacement door because the first one received was not of good quality, apparently.

Customer Service - 4.5/5.0 -

I am satisfied by the customer service I received by the service advisors, (Lindsey in particular) and I am satisfied with the quality of the actual repair of the door. There were delays in getting started, but they were explainable by the need to request a second replacement door because the first one received was not of good quality, apparently.

My Experience - 5.0/5.0 -

Thank you guys, everyone was very kind and helpful.

My Experience - 5.0/5.0 -

Kathy and Chad have been amazing. It has been a nice experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Follow ups and clear status update description was missing. I had to call in multiple times.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Status updates lacked any details. Had to call multiple times to follow up. Took a long time to do the job.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick job everything came out good

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Jawun, our service advisor, was very respectful, helpful and attentive. Great job!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Brian was very helpful, ensuring work was completed ahead of time! Cannot thank Brian and Caliber enough!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Chad was very kind and understanding and clear about what was going on.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’m completely satisfied and your staff was awesome

My Experience - 5.0/5.0 -

Dropped off my truck for repair 3-10-26. Estimated completion date was 3-26-26. Actual was 3-18-26, a week ahead of schedule. Truck looks good again. I would recommend Caliber to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs on my truck were promised to be finished about two weeks after I brought it in but it was returned in one week. Looks good!

Customer Service - 5.0/5.0 -

They kept me up to date on the repair progress and, since I can track my truck’s location on the Ford app, I knew it was being worked on and not just sitting in the lot.

Returned Clean