Caliber - Allen
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Brian was very helpful, ensuring work was completed ahead of time! Cannot thank Brian and Caliber enough!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chad was very kind and understanding and clear about what was going on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m completely satisfied and your staff was awesome
My Experience - 5.0/5.0 -
Dropped off my truck for repair 3-10-26. Estimated completion date was 3-26-26. Actual was 3-18-26, a week ahead of schedule. Truck looks good again. I would recommend Caliber to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs on my truck were promised to be finished about two weeks after I brought it in but it was returned in one week. Looks good!
Customer Service - 5.0/5.0 -
They kept me up to date on the repair progress and, since I can track my truck’s location on the Ford app, I knew it was being worked on and not just sitting in the lot.
Returned Clean
My Experience - 5.0/5.0 -
Good comms,,,,,good helpful people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was handled quickly. They even drove me back home and picked me up when repairs were done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks great and it was gone in a few days!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kathy who checked me was super awesome and helpful. She has a great personality. Brian was an excellent advisor as well. He was honest, truthful and kept me updated as much as was needed. This was the first time I had a collision repair in my life and it went very smoothly. The work made the part of my car that was repaired look brand new. I was hoping they accidentally painted the roof too lol. But thank you so much!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I believe Caliber performance was professional and the updates were definitely important , if ever needed again will definitely return and highly recommend for service
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chad was great to work with. He answered all my questions and kept me informed regarding the process. He was friendly, courteous and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brian was great and kept us informed the whole time. The receptionist was very welcoming and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Every thing was perfect from start. to finish!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Hassle free, rep was great, beat time frame expectations and quality work.
My Experience - 0.0/5.0 -
I was not satisfied with my experience at this location due to the poor quality of the workmanship and the way the situation was handled after the issue was identified. To be fair, the shop did acknowledge the problem and agreed to repaint my vehicle, which I appreciate, but that is expected since the work is guaranteed through my insurance. However, the overall handling of the situation and the quality of the final work still did not meet a professional standard. When I initially pointed out the paint defect, the solution presented was for them to pick me up and drop me off while the vehicle was repainted. That was not an acceptable option. A customer should not be inconvenienced in that way when the vehicle is being brought back due to a repair that was not completed correctly the first time. I also had to personally contact my insurance company to ensure I received a rental vehicle. The shop initially suggested that I simply use Uber instead of providing a rental. That is not a reasonable solution when the vehicle is back in the shop because the repair work did not meet quality expectations. When the repaint was finally completed, it felt rushed.. The focus appeared to be on minimizing the cost associated with the rental car rather than ensuring the repair met a proper quality standard. If the goal is to avoid unnecessary expenses, then the workmanship and quality control should be handled correctly before the vehicle is released to the customer the first time. Even after the repaint, the finish still was not perfect. There is a noticeable buildup of paint in one area that should not exist on a properly completed paint job. If the repair is being paid for, whether through insurance or otherwise, the expectation should be professional workmanship and proper quality control before the vehicle is released back to the customer. I have used Caliber Collision before and had a good experience, but I chose this location because it was closer. Unfortunately, the craftsmanship and attention to detail at this location did not meet the standard I expected. For transparency, I have also documented the paint defects and the repair process with my insurance company because of this experience, I would not return to this location or recommend it to others.
My Experience - 5.0/5.0 -
Lindsey was very easy to work with and walked me through every step of the process. She was timely in her updates and answered any questions I had. All the staff that I interacted with were helpful and friendly. Thank you all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues encountered so far.