Caliber - Allen
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Friendly. Car done earlier than originally promised
Customer Service - 4.5/5.0 -
Friendly
Likely to Recommend - 5.0/5.0 -
I have already told 2 people to come to Caliber
Repair Quality - 5.0/5.0 -
The quality of the window repair was excellent and the match on the tint was perfect!
Customer Service - 5.0/5.0 -
When I walked in I wasn't expecting to leave my car but the staff suggested one visit to meet all my needs and that was extremely helpful and thoughtful.
Returned Clean
My Experience - 5.0/5.0 -
Working with Jawun and the receptionist was an absolute pleasure. They both maintained fantastic attitudes, and Javan kept me fully updated throughout the entire process, it was truly an enjoyable experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Working with Jawun and the receptionist was an absolute pleasure. They both maintained incredible attitudes, and Jawun kept me fully updated throughout the entire repair process of my Honda Accord. I had a great experience.
Customer Service - 5.0/5.0 -
Exceptional customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent experience! Front desk lady was very engaging and helpful both times I visited.
Customer Service - 5.0/5.0 -
Awesome customer service staff at the front desk
Returned Clean
Likely to Recommend - 5.0/5.0 -
Friendly
Repair Quality - 5.0/5.0 -
Dedicated to providing the best service required to satisfy there customers needs Thanks Aloe Vera
Customer Service - 5.0/5.0 -
Awesome team
Returned Clean
My Experience - 5.0/5.0 -
Thank you to the team. My car was in on Monday and out by Friday. Wow! What an amazing job!!. Thank you so much for getting me back on the road Brian.
Likely to Recommend - 5.0/5.0 -
Yes definitely recommend
Repair Quality - 5.0/5.0 -
Brian took good care of the whole process and went above and beyond. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was professional. Really loved the lady working the front desk! :)
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
The Skid Control (VSC) indicator is still in the on position and should be diagnosed properly so it would be properly turned off while the engine is running. I spoke to the shop and we came to the conclusion that I would be dropping the vehicle off today so they can diagnose and fix the problem. That issue with the indicator was caused by the accident so it should have been part of the plan to fix that.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Where do I start? Your lady at the service desk has a sour attitude and is not at all courteous and more like a robot so you might as well replace her with a aI robot. Workmanship was sloppy. Fender and front bumper were not flush. Not to Toyota specs. If if you can't handle repairing or restoring a Toyota back to specs, then why be in this business? My steering wheel was cocked to the left, meaning NO alignment was done. Had to take it to NTB to redo my alignment I just had done in Oct. Of 2025. Skid Control indicator light was ON and you just decided NOT to address that. Had to drop it back off and convince you guys that this was your responsibility to fix. Just a lousy experience. Jowan was nice, as he was always courteous and professional, not at all blaming him. He's a great asset to your company. But I'm sure he is only answering to upper MANAGEMENT. Just will God your service when someone asks me about my experience with your shop.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The communication was good and the timing was great. My car was finished before the scheduled previously advised ETA.