Caliber - Allen
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Chad was great. Communicating regularly and Maddie sure I always knew status and next steps!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chad was GREAT!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lindsey and her team were amazing!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service! Friendly staff. Timely updates. Repairs completed ahead of estimated time. They made my car great again! I will recommend Caliber Collision to others needing repairs in the future. Thank you!
Likely to Recommend - 5.0/5.0 -
Absolutely recommend
Repair Quality - 5.0/5.0 -
Perfect
Customer Service - 5.0/5.0 -
Courteous, more than prompt—ahead of schedule
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Looks brand new!
Customer Service - 5.0/5.0 -
Bryan was absolutely phenomenal - went above and beyond at every opportunity he could.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Please see previous comments
Repair Quality - 1.5/5.0 -
There is a first time for everything, and unfortunately this is one of those times. I have never felt the need to leave a negative review. While my experience was not catastrophic, it was disappointing and frustrating enough to warrant one. I do want to recognize Kathy at the front desk. She was consistently friendly, professional, and helpful. Lindsey kept me informed with repair updates and follow-up communication. My concern is with the overall quality of the repair. Based on Caliber’s reputation and reviews, I expected a much higher level of workmanship, attention to detail, and quality control. Unfortunately, my experience fell well short of those expectations. After the repairs, my vehicle was returned with multiple issues that did not exist before the accident. Several ADAS (Advanced Driver Assistance System) features remain inactive, my driver’s side fog light no longer works, and I now have to take the vehicle to the dealership to diagnose and correct these problems. None of these warning lights or system issues were present before the accident. Caliber maintains that they cannot attribute these issues to the collision, despite the impact involving the front bumper and extensive damage to the underside of the vehicle. As a result, I am left with the additional time, inconvenience, and expense of resolving these issues myself. The attention to detail was equally disappointing. The interior was returned dusty, there appeared to be gray primer or fingerprint residue on the upper corner of my passenger seat, and I found pieces of broken glass in my trunk even though my vehicle never had any broken glass. These are the kinds of details that should be caught before a vehicle is returned to a customer. Most disappointing was the lack of common-sense advocacy for the customer. I expected a collision repair facility to return a vehicle that was fully repaired, thoroughly inspected, and ready to drive. That was not my experience. I would strongly encourage anyone considering Caliber to seriously evaluate other repair facilities before making a decision. Based on my experience, I cannot recommend them and expected a much higher standard of execution and accountability.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I always tell everyone that’s the best body shop around.
Repair Quality - 5.0/5.0 -
Had a great experience there. Jawun Hart went above and beyond to make my experience a perfect 10. God bless you folks!
Customer Service - 5.0/5.0 -
Again everything about my experience was perfect. Truck was also finished ahead of time.
My Experience - 5.0/5.0 -
Staff was very pleasant to deal with. The shop kept me informed on daily progress. They work with insurance company. The work was excellent. I received my car back much cleaner than when dropped off. EXCELLENT SERVICE, EXCELLENT JOB!