Caliber - Allen
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
My headlights were not put back on properly. The fog light almost came completely out. The paint is chipped near the headlight.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All (3) components of the experience were flawless-Brian Pond/Geico, David Pinson/Caliber Collision & Jeffrey Richards/Enterprise Rent-A-Car are ALL responsible for that! Thanks for making it easy! Eric P.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
It took 3 weeks to get car fixed.
My Experience - 5.0/5.0 -
Excellent job with regard to keeping me updated with the repairs. Excellent personal service. Great attention to detail with regard to the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks folks very satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
After the fact i am noticing they didn't do a good job detailing and even put new door scratches that weren't there before repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service from Ryan Hayes. He was very good at follow up and communication. The repair was done in time and done well. The worst part about my repair was my insurance company. Great job Ryan.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everybody was very nice and very helpful. Thank you for doing a great job on my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I don't know about the other locations in the DFW Metroplex, but this was the first time I brought my car to the Allen facility and I honestly would recommend them above every other collision repair center, if you want to be treated as an individual and with genuine thoughtfulness, concern and receive quality service and repairs to you vehicle. The process was more a blessing than a burden and it was evident that they genuinely cared about me as a person, unique in my own situation and thoughtful throughout the entire process. I even received a call a few days later to make sure everything met my expectations and was properly done. They didn't just meet my expectations, they exceeded them on every level. I highly recommend this particular Caliber Collision in Allen, Texas to anyone and everyone.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Trent Thomas has a gift for the art of true customer service! He has a unique team of front office staff and technicians that seem to all share one common goal.... to not just meet, but exceed the customers expectations. He not only met my already high standards when it comes to customer service, but exceeded them. He personalized every aspect of the process from opening up the job ticket to overseeing the outstanding work that Gary Lubbers performed on my car. They gave me a timeline to finish my car, which already exceeded what I expected to be told, but actually finished the work three days before the estimated date of completion and without compromising the quality of work that was done on my car.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
NEVER again for myself or others.
Repair Quality - 1.0/5.0 -
Never again and will not recommend to anyone. Used it (and realized it was huge mistake) since it was through the insurance of the person who had scratched my vehicle while parked. They don't follow up or communicate - when the work was completed 4 things which was part of the repairs was not completed. Left it at the repair shop an extra day after the 3 weeks it already took them to paint and fix a passenger side door. still the other issues were not fixed. Pathetic service staff - absolutely no communication or timely delivery or quality workmanship.
Customer Service - 0.5/5.0 -
No communication - took over 3 weeks when the initial promise was 1 week. Even then I had to call and check if it was ready every week - no communication from them. Every time we spoke they extended the delivery by another 2-3 days, this happened at least 4 times. When recieved the work was not completed, left the vehicle an extra day and still not completed.