Caliber - Allen - Greenville Rd

4.8 (4,388reviews)
96%
29 Prestige Circle,  Allen,  TX  75002
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,388)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. Communication was a standout strength, with frequent text and phone updates keeping customers well-informed throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of the estimated date. Customers also appreciated the seamless handling of insurance and rental car arrangements. A few customers noted areas for improvement directly from their comments, including inconsistent communication in some cases, minor quality issues upon vehicle return, and occasional delays, though these were far outweighed by the volume of positive experiences shared.
AI-Generated from reviews written in the last 12 months
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"... needed. The staff was extremely helpful and friendly. My car why is expertly repaired met my every expectation in the staff was genuinely concerned and friendly ..." Read more
"... say enough good things about this company because they Exceeded my expectations.. I highly recommend Calibur Collision." Read more
"Door molding has a large gap. Saw it as soon as I walked up to my car. This was my 3rd attempt to correct bad ..." Read more
"... up and was shocked in the condition it was in. The taillight was cracked, the window tint was scratched and was not there prior to dropping the car off. ..." Read more
"... easiest, and most professional service ever. The repairs are quality and they returned my car better than new." Read more
"It was ready 3 days before the completed target date"
"... kept me updated on progress . And most importantly repairs were done before estimated time" Read more
"Spent almost a month, kept delaying which is fine but the mirror on passenger side is still not fixed, loose ..." Read more
"... was genuinely concerned and friendly and my car was delivered and beautiful condition days earlier than expected. Thank you Caliber Collision for making a difficult ..." Read more
"It was pushed back 3 times."
"The communication was outstanding. I constantly received updates on the repair progress."
"Improve communication.... STILL waiting. No followup from shop. Don't tell me to come pick the car up so it's off ..." Read more
"... two months and still they are working on my car. No communication and bad customer service. Even they made me pay before even they fix the car." Read more
"Communication is key and I was kept informed every step!"
"One thing that you could improve on is repair status. My repair was estimated to be completed on Wednesday, I called late Wednesday and ..." Read more

My Experience

John was great to work with. I had my car repaired in March 2025 and recently discovered something did not get fixed properly but John took very good care of me and my car.

My Experience

My Experience

We’ve used this facility multiple times in the past. And as usual, they do not disappoint. From the front desk (Carrie) to our service advisor (Charles) we are completely satisfied. We can’t say enough great things about Charles. His communication skills are incredible. Our car took longer to fix than expected, but we were not worried at all. This good man needs a good raise. 😀

Likely to Recommend

Repair Quality

Customer Service

Charles is the best! I cannot say enough good things about his service and about your shop. Not only is your shop clean but very effective in repairs and communication!

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very nice and very helpful, easy to reach and good at communicating. Please tell the people who cleaned and vacuumed my car thank you very much! I wasn’t expecting that. It looks great!

My Experience

My vehicle was ready as promised.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with this shop after my vehicle was damaged and repaired through an insurance claim. From start to finish, they made the process so easy and stress-free. They were professional, friendly, and kept me informed throughout the entire repair. My vehicle was repaired quickly, and I was very impressed with the quality of the work. It looked great when I got it back, and I truly appreciate how fast and efficient they were. I know dealing with an insurance claim and car repairs can be stressful, but they made the whole experience much easier. I would definitely recommend this shop to anyone needing vehicle repairs. Great service, great communication, and they really took care of my car!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brandon was very courteous and helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck looks good and was fixed fast.

My Experience

We were completely satisfied, the whole team was very friendly and listened to every thing I said that was wrong with my car and got it done fast. Thank you !

Likely to Recommend

Yes we would recommend!

Repair Quality

We were happy with the whole thing !

Customer Service

The did a great job!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy with my experience at Caliber Collision! The team was friendly, professional, and kept me updated throughout the repair process. They did a great job on my car and made the whole experience easy and stress-free. Thank you, Caliber Collision, for taking such good care of me and my vehicle! Highly recommend!

Likely to Recommend

Highly recommended

Repair Quality

Customer Service

I’m so happy with my experience at Caliber Collision. They did a great job repairing my car and kept me informed along the way. I really appreciate the whole team and would definitely recommend them!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dylan was very helpful-addressed my questions quickly and communicated effectively. He was incredibly professional and if I ever have another issue I would definitely go back.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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