Caliber - Arden

4.9 (513reviews)
98%
130 Christel Lane,  Arden,  NC  28704

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (513)

My Experience

I will recommend y'all to all my friends and family I'm so happy 😊 my car was clean and shiny I'm so happy 😁 I could cry Thank Y'all so much

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

Customer service was excellent 👌

Returned Clean

Likely to Recommend

Repair Quality

Kept In touch throughout process

Customer Service

Returned Clean

My Experience

I was kept updated through the entire process. My truck looked absolutely amazing.

Likely to Recommend

I felt completely at easy with caliber collision fixing my truck

Repair Quality

Customer Service

Always kept us updated

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Chet was amazing to work with. He really does go the extra mile to make sure his clients are satisfied!

Returned Clean

My Experience

Great service, friendly people, highly recommend

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Honestly you guys did good by me the whole time. So I have no reason not to.

Repair Quality

While I wasn't the one this was originally meant for. You guys called me to ask for a good review. So you can have a good review.

Customer Service

Second verse same as the first.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Chet is absolutely one of the best representatives I’ve worked with in I don’t know how long. He was communicative, honest, respectful, and kind - along with everybody else I spoke with at Caliber Collison.

Returned Clean

Likely to Recommend

Repair Quality

You would never be able to tell a tree limb fell through my windshield. Everyone there is nice, knowledgeable and cares whether your vehicle is done right. Thank y'all very much!

Customer Service

Returned Clean

Likely to Recommend

Expensive but high quality

Repair Quality

Excellent work thank you

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

The completed repairs on my vehicle were performed very well. I'm unable to identify where the original damage was and it was blended very well into the surrounding panels to maintain a factory look.

Customer Service

Chet and the team kept me updated along the way on the status of my vehicle. If I had one small suggested, the automated text messages sending dates for when the repair would be complete was inaccurate compared to updates provided by the service advisor by phone.

Returned Clean

Likely to Recommend

Repair Quality

Chet and the Caliber team are top notch when it comes to customer service and quality repairs. I enjoy working with caliber and will gladly take my vehicle to them in the future for any repairs.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Customer service is awesome. Overall experience was professional and an ease.

Repair Quality

Overall satisfaction was a 10 out of a 10

Customer Service

10 out of 10. Customer service was very supportive and knowledgeable.

Returned Clean

My Experience

Overspray on the passenger running board. I’ll try to wipe it off myself but if I can’t get it off, I will bring it back.

My Experience

Best experience I've ever had getting my car fixed they were completely professional down to earth and 100% dependable. They did excellent work. I would recommend them to anybody.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I’m sure you guys are fine for vehicles you can make money on, but my car was a loser out the gate and I could sense that at every turn from yourteam

Repair Quality

My car was totaled. You guys clearly knew (well… strongly suspected) that was going to happen but spent so long debating with the insurance company about whether they would cover the windshield that it took an extra week for you to break it down and provide the proper estimate. I’m the end, the windshield was irrelevant. Your people were nice but, frankly, you unnecessarily wasted my time.

Customer Service

People were great. The process you put us through was absurd

Returned Clean