Caliber - Arden

4.9 (507reviews)
98%
130 Christel Lane,  Arden,  NC  28704

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (507)

My Experience

I would recommend you to anyone who need repairs.

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My Experience

Y’all were great from start to finish. Truck looks as good as new . I appreciate you working with my insurance company.

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Repair Quality

Y’all were great in everything. A +++

Customer Service

Fantastic

Returned Clean

My Experience

Chet did an excellent job repairing my bumper, really above and beyond, and completed the repair early!

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My Experience

A-1 customer service and work quality! Thank you for a wonderful experience. From the moment I arrived, the friendly young lady at the front desk greeted me warmly. The professionalism of the staff in charge of the bodywork was evident throughout the entire process. I received frequent updates on the progress of my car, and it was completed even before the estimated date. The work was excellent, and my car was spotless. I’m thrilled to have my car back, and it looks even better than before the accident. They also offer a lifetime warranty on their work, which is a great added value. I highly recommend this company; they provide top-notch service.!

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My Experience

These people were the best they did a great job repairing my car and went above and beyond washing and detailing my car. If I ever need repairs again they will be the ones I trust to do them. I felt so special. That's how good they are.

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Awesome job

Repair Quality

I already did this

Customer Service

I already did rhis

Returned Clean

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Only because I needed my car back and still don’t have it.

Repair Quality

Initially, before repairs, when I did the walk around with Mya, she wasn’t aware that the back passenger tire was a donut, even though I told her what was damaged in the accident, so she hadn't written the second tire on the slip. I had to tell her it was a donut. I went to get my car on Saturday, because she called and left a message that it was finished and someone would be there Saturday morning. I started calling at eight, until I finally drove over there at 11, and only a welder was there, therefore I couldn’t pick up my car, which was my fault for not calling her back on Friday. She didn’t say I needed to confirm. While I was there I noticed my ford emblem cap not on my tire. Idk if they would have tried to give it to me that way or not. I had to say something. Then I did the walk around. Everything LOOKED fine. After leaving, there was an awful sound and I knew something wasn’t right. I had to take it back and that is where it is now. This has been going on three weeks now. Or longer, considering the tow truck driver claimed he couldn’t find it in the most obvious area, behind/beside enterprise on airport road. I’m not saying all this to be rude or get anyone in trouble. I just think this would help to better communicate. I hope it’s as good as new when I get it back.

Customer Service

Everyone was super friendly and it’s a great atmosphere.

Returned Clean

My Experience

You all were great. You kept me informed of the progress and completed the work quicker than I anticipated. Thank you.

My Experience

The nice lady up front was awesome, Bob was very professional and kept in touch throughout, and everyone I talked to was pleasant and helpful. I greatly appreciate the quality of work and the fact that it looks like they cleaned my car inside and out too! Thank you all for everything! The car looks good as new!

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Repair Quality

The work done was great, everyone involved was helpful and professional, and it was a great experience overall. They stayed in touch with updates and I always knew what was going on.

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My Experience

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Repair Quality

They were easy to work with, let me know through texts how it was going and when it would be done.

Customer Service

They kept me informed throughout my repairs.

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My Experience

Very impressed with the communication from Chet Hubbard. He kept me informed of the progress every few days. Repairs were finished early and the quality is excellent! Great experience!

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Returned Clean

My Experience

Everyone at Caliber was very friendly and knowledgeable. Chet was the greatest. Kept me informed on my repairs and finished ahead of schedule. I was most impressed with the level of honesty everyone displayed at Caliber in Arden.

My Experience

All around excellent experience!!!

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My Experience

They were able to get my vehicle in the shop within 2 days of the accident. I was kept up to date regarding repairs and customer service was excellent.

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My Experience

I’m very pleased with the service I received from Maiya , Bob and everyone else involved with the work done on my car. All the employees I spoke with were very supportive and polite. Keep up the great service. Thank you Lisa

My Experience

Outstanding in all areas. Highly recommend them.

Likely to Recommend

Definitely will recommend.

Repair Quality

Great job all the way around. Highly recommend to others.

Customer Service

Great job!

Returned Clean